This topic

Email send limit

PeteB3 — Mon, 29 Jul 2024 17:33:15 GMT

Recently my BT account was ‘secured’ because I suspect that I sent too many emails over a five-hour period and, despite a 2.5 hour online chat and a password change, the matter could not be resolved without reference to Team 2 (not quite sure who they are). It took 48 hours for the situation to normalise. I am anxious to avoid a repetition and therefore would appreciate knowing the email ‘send limit’ and over what period. Can anyone help?

Re: Email send limit

imjolly — Mon, 29 Jul 2024 21:19:43 GMT

From a previous post the limit is 49

https://community.bt.com/t5/Email/BT-EMAIL-How-do-I-simply-send-a-message-to-all-contacts-in-the/m-p/2296410

Re: Email send limit

PeteB3 — Tue, 30 Jul 2024 07:25:32 GMT

Thanks imjolly for the information. If that's the case, when I sent 480 emails in batches of 25 (sent 2nd batch when 1st had cleared my outbox, and so on) why would BT secure/lock my account due to "unusual activity" or similar?

Is there a time factor involved i.e. 49 emails in, say, a half hour period?

PeteB3

Re: Email send limit

licquorice — Tue, 30 Jul 2024 08:00:42 GMT

Why on earth would you use a consumer grade ISP email to send 480 emails!!!

Re: Email send limit

PeteB3 — Tue, 30 Jul 2024 09:45:20 GMT

Thanks licquorice. I only need to do this once or twice annually for a non-profit charity and I know how to achieve the goal using mail merge Access/Word. I've looked at Mail Chimp (free) and, although it may be my lack of familiarity, it seems slightly complex and limited. Any further observations/help would be welcome.

Re: Email send limit

licquorice — Tue, 30 Jul 2024 10:56:21 GMT

I haven't used Mail Chimp personally, but I know other contributors to the forum use them successfully.

I really would consider a proper mail sender for that volume of emails.

Re: Email send limit

PeteB3 — Tue, 30 Jul 2024 11:15:08 GMT

Thanks, licquorice.