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Search engine

emmaw178 — Fri, 02 Aug 2024 18:36:07 GMT

I have not been able to use the search function on my emails via the app or windows for several months. I have tried various options posted on this forum but still cannot search. I just get an error message to say that the search timed out.

Please help!!

Re: Search engine

Jojo100 — Mon, 02 Sep 2024 14:47:11 GMT

same here - did you find a solution?

Re: Search engine

Ali_A — Tue, 03 Sep 2024 11:26:43 GMT

Hi @Jojo100 & @emmaw178

Welcome to the BT Community

Have you tried uninstalling and reinstalling the app?
And separately also tried clearing the cookies and cache of your browser before trying again, or try an alternative browser?

If neither of those work, please call Customer Care on where the email team will be able to have a further look into this for you.

Contact Us

Ali