This topic

unable to use Btinternet email

pearsor19 — Fri, 02 Aug 2024 11:23:08 GMT

Since about 9.30am this morning I've been unable to use my Btinternet.com mail address. When trying to access my email via the website I get a message that there is a problem and please try later. I've tried changing my email password to see if that will help, but receive a message saying there is a problem and it cannot be done right now. Any ideas what the fix is?

Re: unable to use Btinternet email

gg30340 — Fri, 02 Aug 2024 12:01:23 GMT

Yes. Do as it suggested and try later.

Re: unable to use Btinternet email

vah — Fri, 02 Aug 2024 17:15:41 GMT

me too 2nd time this week, a refund from BT???

Re: unable to use Btinternet email

woshappenin — Sat, 03 Aug 2024 10:44:28 GMT

Convinced the letters `bt` stand for `bloody tortuous`. Unable to access email, Access details, says a/c is `standard` but think it should be `basic`. Two of my four addresses are shown as `given to friends and family` (news to me) and only options are to delete. Have updated password for main id address which has over some weeks been heavily spammed.

Re: unable to use Btinternet email

woshappenin — Sun, 04 Aug 2024 10:51:35 GMT

As a communications organisation bt are unbelievable, no email, all telephone help menus useless. Only recourse appears to be setting out the full history on paper and sending by recorded delivery to a postal address in Sheffield from which, if it really exists, I have zero hope of getting a reply in my lifetime.

Re: unable to use Btinternet email

NeilO — Sun, 04 Aug 2024 13:12:52 GMT

Hi @woshappenin you can contact the email team using the message now facility on this link Fix email | BT Help

Re: unable to use Btinternet email

pearsor19 — Sun, 04 Aug 2024 14:46:13 GMT

having discovered that email is covered by the broadband support function at BT, I made contact via the web chat. Took 30mins or so to be connected to an actual person, who must have done something, although I'm not sure what, as I regained access to my email.

Only problem I have now that after removing my account from my iMac mail client and re-adding it, it's spent the last few days telling me it needs to download a few hundred thousand emails, which it seems to be doing at a rate of about 10 an hour!