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Latest email upgrade is very very slow

robertjames — Tue, 11 Jun 2024 06:55:31 GMT

Is anyone experiencing very, very slow response time with latest BT email upgrade? I sometimes have to wait several seconds to see the last 5 characters that I typed on an email; similar to a common experience working on a mainframe back in 1980s.

Interestingly, as I type here in the message box provided by community.bt.com, I do not experience any latency! Also, Gmail works fine, so this is not a feature of my laptop or slow broadband - I have fast fibre to the house.

Robert

Re: Latest email upgrade is very very slow

busterb — Fri, 09 Aug 2024 07:03:00 GMT

have you had any improvement ,I have the same !!

Re: New email system not fit for purpose

robertjames — Fri, 09 Aug 2024 14:44:43 GMT

Apologies and thanks.

I am not really sure whether or how defects in the email system filter back to the developers responsible for bug fixing. My intention was to draw attention to the defects that I have experienced.

In answer to your questions:

I am a BT broadband customer
Yes, I am able to access email via a web browser (Chrome)

I have not tried a different browser... but I will...

Robert

Re: Latest email upgrade is very very slow

robertjames — Fri, 09 Aug 2024 14:55:44 GMT

The problem does seem to have diminished. Aside from that particular issue, I am finding that the email works better using MS Edge.. for the moment.

Re: New email system not fit for purpose

gg30340 — Fri, 09 Aug 2024 15:18:53 GMT

@robertjames

I have moved the message that you posted on another thread to your own thread as you appeared to have been posting on the wrong thread.