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Leaving BT email

Redcar56 — Tue, 20 Aug 2024 14:27:40 GMT

Hi. We are looking at leaving BT broadband due to cost, am I right in thinking we can keep both my email and my wife’s email address and account but via web mail ? We have lots of folders full of old important emails, if we change to basic will these folders and emails still be available or will we loose them.

Re: Leaving BT email

gg30340 — Tue, 20 Aug 2024 14:35:15 GMT

Yes. Your email accounts will be "downgraded" to BTMail Basic.

All your folders will remain as they are at present.

See link

BT Email products | Types of BT Emails | BT Help

Re: Leaving BT email

Redcar56 — Tue, 20 Aug 2024 14:37:42 GMT

Thanks for the prompt answer, the link doesn’t say if we keep all our folders with basic

Re: Leaving BT email

gg30340 — Tue, 20 Aug 2024 14:40:19 GMT

It does not say that you will lose them either. I can assure you that your folders will be there just as they are today.

Re: Leaving BT email

Redcar56 — Tue, 20 Aug 2024 14:41:19 GMT

Many thanks