This topic

Emails disappear from Inbox after one month

picketywitch — Wed, 21 Feb 2024 17:53:18 GMT

My husband shares our btinternet account but with his own email address. Recently emails have started disappearing from his Inbox after about one month (this doesn't happen on my email address). However, all his Sent emails are still available. I can't find anything in Settings that looks like it is causing this. There are no emails in his Archive. Any suggestions to rectify this would be most welcome!

Re: Emails disappear from Inbox after one month

sm51 — Wed, 21 Feb 2024 18:12:52 GMT

Just logged into my account and the layout has changed. While some of my folders are listed others have disappeared and all appear to be empty. Have asked for help in the chat box and expect a reply in an hour

Re: Emails disappear from Inbox after one month

picketywitch — Wed, 21 Feb 2024 18:20:41 GMT

I think if you have a new layout you will have been changed to the new version of Webmail that BT has been warning us about for some time. My and my husband's email is still the old version

Re: Emails disappear from Inbox after one month

sm51 — Wed, 21 Feb 2024 18:24:24 GMT

Thanks - will have to wait and see what they say on chat.

Re: Emails disappear from Inbox after one month

Geoff39 — Wed, 21 Aug 2024 06:45:57 GMT

Simply click on the "VIEW" button which is on the top right hand side of your e-mail screen (just below your e-mail address on the blue strip at the right hand end) and click on "conversation view" and hey presto! they will reappear.

Re: Emails disappear from Inbox after one month

gg30340 — Wed, 21 Aug 2024 08:57:23 GMT

@Geoff39 wrote:

Simply click on the "VIEW" button which is on the top right hand side of your e-mail screen (just below your e-mail address on the blue strip at the right hand end) and click on "conversation view" and hey presto! they will reappear.

Just so you are aware if you don't get a reply, you are posting on a six month old thread so hopefully the poster has it resolved by now.

Re: Emails disappear from Inbox after one month

picketywitch — Thu, 22 Aug 2024 17:35:42 GMT

Thank you for that - however, turning on conversation view just gives my husband the last 2 weeks' emails instead of just the full month he was getting. I'm still able to scroll down in my inbox to see back years.......