This topic

Received email with no sender, no subject and message converted to plain text

CharlesH — Mon, 26 Aug 2024 16:01:52 GMT

This new issue has appeared within the past week.

Sender is a safe sender who regularly sents mails to me and multiple recipients using M client.

Sender, subject show as blank, whole message converted to plain text. Attachment, where present removed.

I normally view e-mail using outlook but this problem is with webmail as well - tried using Chrom and Edge, same issue.

Problem does not appear if same message is sent to outlook via Gmail.

I've spoken to a friend on the same list with a btinternet address - he has just started experincing hte same problem.

I've spoken to the originator who says he hasn't changed anything.

Problem is now appearing from another multi address sender.

Any ideas? BT software upgrade perhaps?

Thanks

Re: Received email with no sender, no subject and message converted to plain text

Leanne_T — Thu, 29 Aug 2024 08:07:46 GMT

Morning @CharlesH

Thanks for coming to the community.

I have sent you a private message for some extra details.

Leanne 🙂

Re: Received email with no sender, no subject and message converted to plain text

Boyd — Thu, 29 Aug 2024 14:34:49 GMT

I have exactly the same problem. Again, person sends regular email to multiple people. Email received on 19/8 in HTML, email received on 21/8 in plain text

Re: Received email with no sender, no subject and message converted to plain text

Leanne_T — Thu, 29 Aug 2024 15:12:56 GMT

Hi @Boyd

I have sent you a private message for some extra details.

Leanne 🙂

Re: Received email with no sender, no subject and message converted to plain text

Boyd — Thu, 29 Aug 2024 15:19:33 GMT

No pm received?

Re: Received email with no sender, no subject and message converted to plain text

Leanne_T — Thu, 29 Aug 2024 15:25:46 GMT

Could you check again now for me please? @Boyd

Leanne 🙂

Re: Received email with no sender, no subject and message converted to plain text

davidym — Sat, 31 Aug 2024 20:31:46 GMT

I have the same problem with emails from someone who regularly corresponds with me now showing No sender and no subject and the email virtually unintelligible. I use an Apple computer, but don't know if it is to do with their software. It shows up the same on the BT email site as on the Apple inbox, both on my laptop and phone. Others receiving the same email (as part of a group) don't seem have this problem. The sender says that she isn't aware that she has been hacked.

Ideas please.

Re: Received email with no sender, no subject and message converted to plain text

Boyd — Sun, 01 Sep 2024 07:55:39 GMT

The group email I get has the same as you but only for btinternet addresses. Person sending group email has sent an email to just the (10) btinternet addresses and it comes through fine. Looks like BT has a problem when emails have multiple isp's. They have passed issue to 'technical'

Re: Received email with no sender, no subject and message converted to plain text

davidym — Sun, 01 Sep 2024 08:22:12 GMT

Hello,

The group email that I normally receive weekly has over a hundred recipients, so there will be multiple addresses. I haven't had a problem when the sender sends me an individual email.

I hope that "technical" can identify the problem, as I want to continue to receive these weekly emails.

Re: Received email with no sender, no subject and message converted to plain text

RayDW — Sun, 01 Sep 2024 10:31:44 GMT

As with davidym, I also am in the same situation with emails containing multiple recipients but don't have an issue when the sender sends to it me personally.

I hope that BT will advise us when they have fixed this glitch!

Re: Received email with no sender, no subject and message converted to plain text

MDTamar — Mon, 02 Sep 2024 20:20:48 GMT

Having the same issue

Re: Received email with no sender, no subject and message converted to plain text

MDTamar — Mon, 02 Sep 2024 20:23:10 GMT

Having the same issue with HTML included within text.

Re: Received email with no sender, no subject and message converted to plain text

Leanne_T — Tue, 03 Sep 2024 08:27:02 GMT

Hi @MDTamar @RayDW @davidym

I have sent you a private message on here for some extra details.

Speak soon.

Leanne.

Re: Received email with no sender, no subject and message converted to plain text

AMED1 — Wed, 04 Sep 2024 10:22:05 GMT

Having the same issue

Re: Received email with no sender, no subject and message converted to plain text

PeterWarrier — Wed, 04 Sep 2024 10:50:44 GMT

I am recieving similar emails from trusted senders but when i click to open them

I get a blank page with No sender and No Subject

any idea what I need to do or is there a fix in place

kind regards Peter

Re: Received email with no sender, no subject and message converted to plain text

Leanne_T — Wed, 04 Sep 2024 11:12:59 GMT

Hi @AMED1 @PeterWarrier

Thanks for coming to the community.

I have sent you both a private message to get some details.

Leanne.

Re: Received email with no sender, no subject and message converted to plain text

PeterWarrier — Wed, 04 Sep 2024 13:12:37 GMT

Hi Leanne I have replied to your email message with some examples of the no sender no subject issues

hope they are of help to see what the issue is and get it resolved

kind regards Peter

Re: Received email with no sender, no subject and message converted to plain text

Carlusha — Wed, 04 Sep 2024 13:43:35 GMT

This "no sender, no subject" problem occurred for me earlier this morning. It seems to have sorted itself.

I use Mozilla Thunderbird as my email client BUT the problem only occurred with those emails sent to any of our btinternet.com addresses.

As said, it seems to have settled down now. I sent a test email from one of my non-bt email accounts to each of my bt email accounts around 1pm and all are OK as are those that have arrived since.

Re: Received email with no sender, no subject and message converted to plain text

AMED1 — Wed, 04 Sep 2024 14:09:59 GMT

Thanks Carlusha, that's helpful to know

Re: Received email with no sender, no subject and message converted to plain text

Alasmont — Wed, 04 Sep 2024 15:51:43 GMT

I have the same issue