This topic

Emails sent via Gmail sending BCC list to BTmail addresses gets corrupted

knotts456 — Fri, 06 Sep 2024 15:26:34 GMT

I have a Windows 11 HP laptop with Norton 360 and MS Outlook. There have been no changes to my system but now when I send Emails via Gmail accounts using BCC to send a list of BTmail addresses the emails gets corrupted, stripping the 'from' and 'to' and ‘subject’ data and displaying the email as a string of text. Within the text is my message but most is format information.
All other non BT addresses receive the email correctly. I have copied the BT addresses to a separate list and emailed them using BCC from my BT email address and they receive the email correctly. I have tried sending via two different Gmail addresses and corruption occurs with both.
Any ideas how I can sort this as I have been using the BCC list from Gmail to BTmail forwarding for years without this problem so it's only just started to go wrong. I've made no changes to my system so what has happened? Your help will be much appreciated.

Re: Emails sent via Gmail sending BCC list to BTmail addresses gets corrupted

licquorice — Fri, 06 Sep 2024 15:48:59 GMT

There is a long thread here detailing the same problem. I have thought it was probably when Bcc was used to send to a group that the problem occurred but strangely message 30 in the thread seems to imply sending Bcc solves the problem.

I send to a group of Bcc recipients (including my btinternet address) using a Gmail address via Outlook 2010 and that works ok so it doesn't appear to be a universal problem.

Re: Emails sent via Gmail sending BCC list to BTmail addresses gets corrupted

knotts456 — Fri, 06 Sep 2024 17:44:04 GMT

Thanks but it sounds like it could be a BT problem as one reply says BT have sorted her problem. Do you have a good contact at BT who I can message with my problem?

Thanks

Re: Emails sent via Gmail sending BCC list to BTmail addresses gets corrupted

licquorice — Fri, 06 Sep 2024 18:14:19 GMT

Its definitely a BT problem but doesn't appear to be universal.

I'll flag it to the mods for attention.

Re: Emails sent via Gmail sending BCC list to BTmail addresses gets corrupted

knotts456 — Fri, 06 Sep 2024 19:30:22 GMT

Thanks licquorice

I'll await their response.

Re: Emails sent via Gmail sending BCC list to BTmail addresses gets corrupted

Stevepmob — Sat, 07 Sep 2024 07:06:44 GMT

What we are also seeing is when sending to a bcc group from a gmail account the btinternet recipients see txt within the mail saying ‘this message is in MIME format. Since your mail reader does not understand this format, some or all of this message may not be legible.’

sending same mail directly to the user shows fine and appears happy the mail reader does support MIME 1.0

doesn’t happen to any other mail recipients.

Re: Emails sent via Gmail sending BCC list to BTmail addresses gets corrupted

Ali_A — Sun, 08 Sep 2024 11:19:30 GMT

Hi @knotts456

Welcome to the BT Community

For this one please can you call through to our Service Helpdesk so this can be escalated.
Our team in the Copernicus team Level 2 will look into the cause and resolve.

Thanks

Ali

Re: Emails sent via Gmail sending BCC list to BTmail addresses gets corrupted

knotts456 — Sun, 08 Sep 2024 14:24:15 GMT

Thanks Ali I give them a go

Re: Emails sent via Gmail sending BCC list to BTmail addresses gets corrupted

Mogman — Tue, 10 Sep 2024 14:06:55 GMT

I have just posted the exact same problem. Have you made any progress?

Re: Emails sent via Gmail sending BCC list to BTmail addresses gets corrupted

licquorice — Tue, 10 Sep 2024 14:09:53 GMT

@Mogman Have you not seen my update to your thread?

Re: Emails sent via Gmail sending BCC list to BTmail addresses gets corrupted

knotts456 — Tue, 10 Sep 2024 14:43:24 GMT

Hi I have logged the complaint with BT service desk and they are escalating it to the Tier Two Team.

However they say it can take between 3 to 5 days to be resolved depending on the complexity of the problem.

Let's hope they can fix it ASAP.

In the mean time I'm using my btinternet.com email address to send BCC to all my contacts with btinternet.com addresses and this works fine.

Hope this helps all those with this same problem.

Re: Emails sent via Gmail sending BCC list to BTmail addresses gets corrupted

licquorice — Tue, 10 Sep 2024 14:45:16 GMT

@knotts456 Its been fixed https://community.bt.com/t5/Email/Received-email-with-no-sender-no-subject-and-message-converted/td-p/2402745/page/4

Re: Emails sent via Gmail sending BCC list to BTmail addresses gets corrupted

knotts456 — Tue, 10 Sep 2024 14:58:19 GMT

Thanks licquorice

I'll give it a week or so to make sure it's really fixed before I subject my contacts again with this problem. Apparently it caused older versions of Outlook to lock up and they could only get out of it by rebooting..... Hey Ho the joys of computing.

Re: Emails sent via Gmail sending BCC list to BTmail addresses gets corrupted

knotts456 — Wed, 11 Sep 2024 13:50:29 GMT

I've had an email from the BT service team saying they are looking into the problem and will contact me when they have resolved it. So it may be a little premature to say they have fixed this one as it may well have been another similar problem that Licquorice is refering to. I'll keep you posted when I get a definitive response.

Re: Emails sent via Gmail sending BCC list to BTmail addresses gets corrupted

Mogman — Wed, 11 Sep 2024 15:49:06 GMT

Yesterday afternoon I sent an email from the club's @gmail.com address to a selected 10 members with btinternet.com email addresses under BCC, so far 8 have replied to say "all OK". Hopefully that is the end of it but as you say, let's see.

Re: Emails sent via Gmail sending BCC list to BTmail addresses gets corrupted

knotts456 — Thu, 26 Sep 2024 19:44:25 GMT

Good News, I've had official confirmation today from BT technical that this issue has been resolved. Apparently, Gmail had changed something in their interface to BT without telling them. BT have now addressed the matter, and the header should not be stripped from the BCC email addresses now. So, no more corruption to emails from Gmail. Hoorah!

Re: Emails sent via Gmail sending BCC list to BTmail addresses gets corrupted

Mogman — Thu, 26 Sep 2024 21:13:09 GMT

That's good news, thanks for passing that on. I've got twenty members who will be relieved not to receive gobbledegook from me any more.