This topic

Re: Repeated wrong password messages

Medicontrol — Thu, 05 Sep 2024 17:11:14 GMT

I get this exact same thing every few months. It affects all my email accounts - 3 in total. I can receive but not send emails as it says username and or password incorrect - but its not. I have no problem sending from webmail so clearly my passwords are correct. This is driving me insane!

Doing nothing isn't helpful as I cant send emails from my phone and I am out and about all the time.

I need this resolved! Why does this happen over and over again! I have this problem at least twice every year!

Re: Repeated wrong password messages

Peter_W — Fri, 06 Sep 2024 08:56:15 GMT

Hey there @Medicontrol

Welcome back to the Community!

Just to be sure, are you using the pre-installed iOS mail app like the OP mentioned when you're experiencing this issue?

Also you mention it happens a couple of times a year; how long will you notice this for, and does it eventually rectify itself?

Peter

Re: Repeated wrong password messages

Medicontrol — Sat, 07 Sep 2024 09:18:37 GMT

Yes I’m using the pre installed iOS mail app.

Re: Repeated wrong password messages

Medicontrol — Sat, 07 Sep 2024 09:20:44 GMT

Sometimes it rectifies itself, other times like this time it stays like this for ages and I cant resolve it.

Re: Repeated wrong password messages

Ali_A — Sun, 08 Sep 2024 14:40:37 GMT

@Medicontrol
When this occurs in the email client/App, are you able to log into the Webmail without problem, or do you face the same error?

Ali

Re: Repeated wrong password messages

Medicontrol — Mon, 09 Sep 2024 17:08:30 GMT

Web mail is never an issue and is unaffected.
I restart my device, restart my router, re-enter my passwords for incoming AND outgoing servers and nothing works on my phone.

Re: Repeated wrong password messages

Michael_D — Tue, 10 Sep 2024 08:05:49 GMT

Thanks for explaining @Medicontrol.

Have you been able to try your email in any other email clients/apps or on any other devices to see if the same thing happens?

Does resetting the password help at all?

Michael