This topic

blocked email access

vah — Tue, 10 Sep 2024 17:18:42 GMT

why am I being asked whether I am a robot when I access bt email on my laptop?

Now the email is blocked for security reasons

I can access it on my phone

All other emails are OK gmail and outlook

I have just spent 35 minutes on chat which was as good as a chocolate teapot, then I was times out.

BT URRRRR

Re: blocked email access

Rach_H — Wed, 11 Sep 2024 08:14:42 GMT

Hi @vah,

This can sometimes happen if we're seeing a lot of traffic on a particular page, and is nothing to worry about. Are you able to give this another try, and see if you can get access.

Rach

Re: blocked email access

vah — Wed, 11 Sep 2024 17:33:26 GMT

Can't get through on the help message for bt they just don't address and as I am at present in deepest Cornwall I have no phone signal, internet is OK but my email isn't . I tried again today without any luck

Re: blocked email access

Katie_B — Thu, 12 Sep 2024 08:56:53 GMT

Hi @vah.

Please could I ask what browser you are using?

Have you tried deleting cache and cookies?

Speak soon,

Katie