This topic

Unable to delete an email

silver1 — Fri, 06 Sep 2024 10:33:48 GMT

I am unable to delete an email, I send it to trash but it keeps coming back to my inbox and I get a message saying

Please wait for email(s) to load completely. I have tried all ways to delete it without success.

Re: Unable to delete an email

Ali_A — Sun, 08 Sep 2024 11:37:32 GMT

Hi @silver1

Welcome to the BT Community

Are you using an Email client/app to manage the email you're trying to delete?

What happens when you log in through BT Webmail and try deleting the email?

Ali

Re: Unable to delete an email

silver1 — Sun, 08 Sep 2024 21:18:29 GMT

I am logging in through BT Webmail and just can't delete it!

Re: Unable to delete an email

gg30340 — Mon, 09 Sep 2024 07:25:52 GMT

Have you tried clearing the history and cookies of your browser?

Have you tried a different browser?

Do you use any other devices to access your email account?

Re: Unable to delete an email

silver1 — Mon, 09 Sep 2024 14:45:51 GMT

Yes I have cleared cookies, deleted all history, and tried a different browser without success.

I can access my emails on my smartphone but can't delete it from there either!

Re: Unable to delete an email

Peter_W — Tue, 10 Sep 2024 08:23:16 GMT

Thanks for confirming those details @silver1.

When you're using your smartphone, are you using a separate client, or are you logging into Webmail on this too?

Have you tried clearing your trash as well, or is this when it gives you the error?
Peter

Re: Unable to delete an email

silver1 — Tue, 10 Sep 2024 16:37:33 GMT

Yes, I'm using webmail on my smartphone too.

Trash is regularitly emptied. I can't move the email to trash, as I get a message saying please wait for the email to load completely.

Re: Unable to delete an email

gg30340 — Tue, 10 Sep 2024 17:48:49 GMT

Are you able to move it back to folder. If you are try moving it to a new folder then delete the folder.

Re: Unable to delete an email

silver1 — Tue, 10 Sep 2024 20:32:47 GMT

I can't move it anywhere, if I try it just goes back to my inbox with the message about allowing it to load completely first.

Re: Unable to delete an email

Katie_B — Wed, 11 Sep 2024 14:26:49 GMT

Hi @silver1.

Is this one email or are you experiencing this with multiple?

Katie

Re: Unable to delete an email

gg30340 — Wed, 11 Sep 2024 14:39:17 GMT

Try turning off your BT hub for half an hour and when you turn it back on you will probably be issued a new IP address and hopefully be connected to a different BT email server which may allow the email to be deleted.

Re: Unable to delete an email

silver1 — Wed, 11 Sep 2024 15:32:56 GMT

Thank you for that suggestion, I'll try it out.

Re: Unable to delete an email

silver1 — Wed, 11 Sep 2024 15:35:53 GMT

This is just one email, but since BT upgraded their mail programme, I have other problems, such as unable to complete the request, timed out (and this after just 12 seconds !

I often have to close the programme down and start again.

Re: Unable to delete an email

rogerk18 — Sun, 18 Jan 2026 19:04:29 GMT

Hi Silver,

I have exactly the same problem, did you manage to sort it out,

Roger