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Error message Cannot Send Mail

nhughes — Wed, 11 Sep 2024 20:20:37 GMT

Getting error message

Cannot Send Mail

The connection to the outgoing server "mail.btinternet.com" failed.

Additional Outgoing Mail Servers can be configured for Mail accounts in

Settings > Mail > Accounts.

when forwarding e mails to any e Mail address any ideas how to resolve please. Receiving emails fine and composing emails send but just can’t forward any received thanks

Re: Error message Cannot Send Mail

Peter_W — Thu, 12 Sep 2024 08:34:04 GMT

Good morning @nhughes

Welcome to the BT Community Email board!

Is it the standard Webmail app you're using when getting this error, or are you using a separate client?

Peter

Re: Error message Cannot Send Mail

nhughes — Thu, 12 Sep 2024 20:12:49 GMT

Hello Peter

It is the standard BT webmail app

thanks

Re: Error message Cannot Send Mail

Christopher_G — Fri, 13 Sep 2024 12:41:02 GMT

Sounds simple, but have you tried logging out and back in again, @nhughes?

Which type of email account do you have?

Chris

Re: Error message Cannot Send Mail

nhughes — Fri, 13 Sep 2024 17:15:06 GMT

It is standard , logged out and back in seems to have worked

Thanks

Re: Error message Cannot Send Mail

Christopher_G — Fri, 13 Sep 2024 17:44:11 GMT

Good stuff, @nhughes

Thanks for letting us know 🙂

Chris