This topic

Viewing older emails in Inbox

PaulS3 — Tue, 09 Jul 2024 10:30:30 GMT

Recently can only scroll down a day or two's emails in my Inbox. How do I scroll down to older ones? They're there because I can search for them (though the Search function often times out).

Thanks

Re: Viewing older emails in Inbox

gg30340 — Tue, 09 Jul 2024 13:19:40 GMT

Make sure that the "Conversation" View is not active. To do that log onto your BTMail account and click on "View" in the menu bar at the right hand side. Scroll down and Single click "conversation view" to toggle it on or off.

Re: Viewing older emails in Inbox

PaulS3 — Tue, 09 Jul 2024 14:05:20 GMT

Thank you so much, a simple solution and it worked!

Re: Viewing older emails in Inbox

paulburns1970 — Thu, 19 Sep 2024 18:20:33 GMT

Thank you so much this worked, only took 1 minute. Its been driving me crazy. Switching off the conversation view has sorted it and let me view all my older emails

Re: Viewing older emails in Inbox

john35 — Thu, 20 Feb 2025 15:53:32 GMT

I've toggled the "Conversation" view off but can still only see a weeks emails in the Inbox. Any more ideas please - tis driving me mad!! Thanks

Re: Viewing older emails in Inbox

john35 — Thu, 20 Feb 2025 15:59:14 GMT

Ignore that - toggling Conversation view off just too a while to do the job. It's all sorted - thanks for the solution