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E-mails not sending/error codes

PeteB3 — Sat, 21 Sep 2024 10:30:28 GMT

I use Outlook/BT email to handle e-mails. Periodically, e-mails sit in my outbox for a day or so and I'm getting error codes 0x800CCC0F and 0x800CCC0E. I have followed the tips BT Help page to resolve from the to no avail. Any assistance to resolve would be appreciated.

Re: E-mails not sending/error codes

Christopher_G — Sun, 22 Sep 2024 07:27:34 GMT

Hi @PeteB3

Where do you see these error messages? Is it through Outlook or BT webmail?

Chris

Re: E-mails not sending/error codes

PeteB3 — Sun, 22 Sep 2024 08:51:23 GMT

Hi Chris
Thanks for your interest. Through Outlook.
PeteB

Re: E-mails not sending/error codes

Christopher_G — Mon, 23 Sep 2024 11:37:42 GMT

Thanks, @PeteB3

Do the emails send OK through BT Webmail?

Chris

Re: E-mails not sending/error codes

PeteB3 — Mon, 23 Sep 2024 13:33:46 GMT

Hi Chris
Yes.
PeteB

Re: E-mails not sending/error codes

Christopher_G — Mon, 23 Sep 2024 13:39:25 GMT

OK, thanks @PeteB3

Have you tried removing and re-adding the account through Outlook?

I've found some steps on the Microsoft Community that may help you.

Chris

Re: E-mails not sending/error codes

PeteB3 — Mon, 23 Sep 2024 16:35:51 GMT

Hi Chris
Not yet, but I think that might be my next step and I'm sure the 'how to' steps on the link you sent will help. Thank you for that.
PeteB