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Mail issue

jaret139 — Sun, 22 Sep 2024 20:57:00 GMT

Any Help with this appreciated:

As of today when opening mails a seperate preview pane opens instead of opening the mail directly, The preview pane is headed Mozilla firefox, I then have to view the mail by clicking the preview pane, which is annoying to say the least! I don't know if this a BT thing or something I may have done inadvertantly.

Any suggestions appreciated

Re: Mail issue

Leanne_T — Mon, 23 Sep 2024 14:39:07 GMT

Hi @jaret139

Thanks for coming back to the community.

Could you try deleting cookies and cache and opening a web browser, does the same happen?

Have you tried a different web browser?

Leanne 🙂

Re: Mail issue

gg30340 — Mon, 23 Sep 2024 16:21:01 GMT

Click on the View button on the right hand side ans select "No Preview".

When you want to read the email just use a single click not double click.

Re: Mail issue

jaret139 — Mon, 23 Sep 2024 17:49:12 GMT

Thanks so much for that! Problem solved.

Re: Mail issue

jaret139 — Mon, 23 Sep 2024 17:50:07 GMT

Thanks for your response Leanne, problem solved!

Re: Mail issue

Leanne_T — Tue, 24 Sep 2024 07:31:18 GMT

Thanks for letting us know @jaret139

Have a lovely day 🙂

Leanne.