This topic

My inbox only now displays emails dating back to 4 September 2024.

PaulTabrett — Mon, 23 Sep 2024 12:18:05 GMT

My inbox only now displays emails dating back to 4 September 2024. However, I can see older emails when I have created personal folders and can see older emails in my "sent" folder. What can I do to retrieve my older emails and how can I avoid this continuing?

Re: My inbox only now displays emails dating back to 4 September 2024.

langc — Mon, 23 Sep 2024 12:53:18 GMT

Did you get an answer to this, Paul? mine only go back to end of August, now.

Thanks,

Christian

Re: My inbox only now displays emails dating back to 4 September 2024.

PaulTabrett — Mon, 23 Sep 2024 13:19:44 GMT

I have not received a response yet.

Is good to hear that it's not just me though!

Re: My inbox only now displays emails dating back to 4 September 2024.

Katie_B — Tue, 24 Sep 2024 15:24:04 GMT

Hello @PaulTabrett and @langc.

Could you please confirm if you have conversation view filter switched on?

Katie

Re: My inbox only now displays emails dating back to 4 September 2024.

PaulTabrett — Tue, 24 Sep 2024 15:40:30 GMT

Bingo!!!

Yes, I unclicked it and I can now see my earlier emails.

Thanks Katie

Re: My inbox only now displays emails dating back to 4 September 2024.

Katie_B — Tue, 24 Sep 2024 15:44:32 GMT

That's great to hear @PaulTabrett.

Katie 🙂

Re: My inbox only now displays emails dating back to 4 September 2024.

langc — Tue, 24 Sep 2024 16:56:38 GMT

I have now, and all is good.

Thank you, Katie.

Re: My inbox only now displays emails dating back to 4 September 2024.

Katie_B — Tue, 24 Sep 2024 16:57:38 GMT

Thanks so much for coming back and letting me know @langc.

Have a great evening.

Katie

Re: My inbox only now displays emails dating back to 4 September 2024.

PaulTabrett — Tue, 24 Sep 2024 17:14:26 GMT

You too and thanks again