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Email server not responding

DanW — Wed, 25 Sep 2024 13:54:57 GMT

Since about 10am Monday 23 September I've been unable to send or receive emails through Outlook. I get an error saying:

Task 'Synchronizing subscribed folders for XXXXXXXX@btopenworld.com.' reported error (0x800CCC0E) : 'Outlook cannot synchronize subscribed folders for XXXXXXXX@btopenworld.com. Error: Cannot connect to the server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'

Nothing has changed at my end, it just stopped working all of a sudden. The address still works fine via webmail, and also on my iPhone and iPad. However, Outlook on my PC is where I do most of my work, and where I have all my filters set up so would prefer to get it working again, if possible.

I've tried deleting the account in Outlook and re-adding it, but the same problem persists. I've tried switching off my VPN but that makes no difference.

I'm no longer with BT as my ISP but have retained the address as a Premium option.

Any suggestions for other things to try would be gratefully received.

Re: Email server not responding

gg30340 — Wed, 25 Sep 2024 14:29:55 GMT

If your email works on all your other devices using both email apps and webmail it would appear to be an Outlook problem. Have you tried the Outlook repair option.

You should also try replacing the btopenworld part of your email address with btinternet.com

Re: Email server not responding

DanW — Wed, 25 Sep 2024 14:34:13 GMT

I tried Outlook repair with no success. I will try changing to btinternet.com.

EDIT: Same problem with btinternet.

Re: Email server not responding

gg30340 — Wed, 25 Sep 2024 14:41:49 GMT

If you have changed your settings for both incoming and out going servers to btinternet I would sugest that you restart your device then try again. If it still won't work you could try restarting your router in order to get a new IP address and hopefully connected to a different BTMail server.

Re: Email server not responding

gg30340 — Thu, 26 Sep 2024 09:13:34 GMT

Check that you have the correct BTMail settings are as per this link.

https://www.bt.com/help/email/manage-email-account/manual-settings/what-are-the-settings-for-outgoing-and-incoming-bt-email-servers

Re: Email server not responding

DanW — Thu, 26 Sep 2024 09:24:47 GMT

Yes, that was the first thing I checked.