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We are experiencing issues with the service, please try again later.

rickety — Thu, 26 Sep 2024 13:37:41 GMT

Why am I constantly getting this message ?

Also ' it was taking longer to complete your request so it was timed out'

Is this a general glitch or possibly just a local one?

Either way it is happening nearly every other day.

Re: We are experiencing issues with the service, please try again later.

imjolly — Thu, 26 Sep 2024 13:43:28 GMT

what are you trying to access? have you tried different browser?

Re: We are experiencing issues with the service, please try again later.

rickety — Thu, 26 Sep 2024 13:53:42 GMT

I use latest version of Microsoft Edge on an Acer ES15 with 8gm of ram.

The message pops up when trying to access Inbox, Spam etc. It usually clears after about 10 minutes

Re: We are experiencing issues with the service, please try again later.

rickety — Mon, 30 Sep 2024 08:31:57 GMT

Still it keeps coming:

We are experiencing issues with the service, please try again later.

Has anyone any ideas?

and now this when I try to post on here:

Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and submit the message when you are satisfied.

Re: We are experiencing issues with the service, please try again later.

Katie_B — Mon, 30 Sep 2024 08:51:28 GMT

Hello @rickety.

I am sorry to hear you are still experiencing this.

Do you only see this message when you are trying to access your emails?

Regarding the HTML message, did your original reply have any links?

Katie

Re: We are experiencing issues with the service, please try again later.

rickety — Mon, 30 Sep 2024 08:58:12 GMT

This occurs when I am doing anything in BT Mail, accessing, sending, etc. Lately the message font has also changed. As I said previously things return to normal (or as 'normal' as BT Mail gets) after 10 minutes or so. But it happens now daily and the fact the messages seem 'pre-stored' on BT Mail makes me wonder that it happens to others as well.

Re: We are experiencing issues with the service, please try again later.

countrypaul — Mon, 30 Sep 2024 10:30:31 GMT

I use Edge with W10 for BT Webmail on an HP laptop but have not seem those messages for a long while.

Have you tried clearing the cache in Edge - not sure if it will make any difference but is usually a starting point with Edge problems,

Re: We are experiencing issues with the service, please try again later.

rickety — Mon, 30 Sep 2024 11:28:58 GMT

Thanks, I will try that. If you hear no more from me then your suggestion is the answer!

Re: We are experiencing issues with the service, please try again later.

countrypaul — Mon, 30 Sep 2024 16:36:16 GMT

It is best if you make posting saying something did (or did not) resolve an issue as that way others that might have the same symptoms can easily work out what to try. Often a thread will detail various suggestions but have no conclusion which leaves anyone finding the thread no idea whether anything that was suggested worked or not.

Re: We are experiencing issues with the service, please try again later.

ACRiley — Tue, 01 Oct 2024 07:49:52 GMT

I am also getting the same message since 7.30am this morning on both my BT Email accounts - but only on my Apple Mac; on my iPad and iPhone it is working fine. Any ideas ?

Re: We are experiencing issues with the service, please try again later.

fanitot — Tue, 01 Oct 2024 08:04:26 GMT

Yes, I have been getting this message on & off for the past month. Now today, I cannot access my emails at all with Firefox, but I can log in with Opera. I have 3 email addresses, and it is the same with all of them I am using Windows 10 on a laptop, no other device, and the latest version of Firefox, as it updates automatically. All history, cache & cookies have been cleared out. Disk Clean Up done, still cannot get into emails.

Is there a solution? or do I need to switch permanently to another browser?

Re: We are experiencing issues with the service, please try again later.

rickety — Tue, 01 Oct 2024 08:40:13 GMT

I think I may have found the problem.

In addition to Edge I had Brave as an alternative browser. I think that Brave's 'Guards' were causing the disruption.

I have now uninstalled Brave and wait to see if this cures the problem.

If it does I can only suggest that having two or more browsers may be 'irritating' BT Mail !

Re: We are experiencing issues with the service, please try again later.

fanitot — Tue, 01 Oct 2024 08:58:45 GMT

I will give that a try, but my husband's laptop only has Firefox, and he has the same issues as me this morning.

Re: We are experiencing issues with the service, please try again later.

Katie_B — Tue, 01 Oct 2024 09:15:53 GMT

Hello,

Thanks so much for flagging this.

I have sent this feedback to the relevant team who are looking into this further.

Katie

Re: We are experiencing issues with the service, please try again later.

ACRiley — Tue, 01 Oct 2024 09:31:20 GMT

With help from the BT Chat agent (who was very helpful !), I went in to Safari, Preferences, Privacy, Manage Website Data ... and Removed the 1,650 websites that were tracking me ! BT mail now works 😉

Re: We are experiencing issues with the service, please try again later.

fanitot — Tue, 01 Oct 2024 10:39:47 GMT

Hi Katie

It is sort of back in action now, I can see my emails, but cannot move them to "My Folders", nor delete them (whether read or unread!)

So frustrating

Hope it can be sorted out, as I use Firefox a lot - Ebay works best with it. I have never had problems like this in over 10 years of using it.

Re: We are experiencing issues with the service, please try again later.

aileenproud — Fri, 04 Oct 2024 16:34:27 GMT

I have been experiencing this problem for a few months now but it is getting MUCH worse. I am also using Safari. I've tried the Manage Website Data suggestion above (over 8500 websites in my case!) but, sadly it has not worked. I will continue to look for other suggestions as it is so bad now that I cannot type an email without constant interruptions by this message.

Re: We are experiencing issues with the service, please try again later.

rickety — Fri, 04 Oct 2024 17:04:25 GMT

I thought that my removing one of my two installed browsers it would cure the problem.

I was mistaken, it is still happening and I am annoyed that it should be and that BT (supposedly a high tech organisation) could let it happen or find a way to correct it.

The fact that it clears itself after about ten minutes is little consolation.

Re: We are experiencing issues with the service, please try again later.

aileenproud — Fri, 04 Oct 2024 21:35:31 GMT

On another thread, someone suggested turning off your browser for 30 minutes in the hope it would result in a new IP address. Touch wood, this seems to have worked 🤞

Re: We are experiencing issues with the service, please try again later.

fanitot — Sat, 05 Oct 2024 06:17:23 GMT

I log out of BT Email, close my browser and power down my laptop each evening, it has not made any difference.