This topic

550 spam, or phishing or malware

rob571 — Tue, 28 Feb 2023 11:20:29 GMT

I am getting this problem when sending emails to most of my contacts. If I use webmail or Outlook the problem is the same, if I use my iPhone the email is delivered fine.

Please can you let me know what I can do to correct this.

Thanks

Rob

Re: 550 spam, or phishing or malware

NeilO — Tue, 28 Feb 2023 11:51:00 GMT

Hi, @rob571 welcome to the community and thanks for posting, I'm sorry to see you're getting an error 553 error. By any chance are you using a VPN on your PC?

Thanks

Neil

Re: 550 spam, or phishing or malware

rob571 — Tue, 28 Feb 2023 13:49:46 GMT

Hi Neil

No I am not using a VPN, just a basic laptop.

Re: 550 spam, or phishing or malware

rob571 — Wed, 01 Mar 2023 19:11:43 GMT

Just wondered if you had any update on this please

Re: 550 spam, or phishing or malware

NeilO — Wed, 01 Mar 2023 19:36:00 GMT

@rob571 I'm really sorry I missed your previous reply, is this only happening on the one broadband connection? Are you abroad at the moment or using a public wifi service?

Thanks

Neil

Re: 550 spam, or phishing or malware

rob571 — Thu, 02 Mar 2023 08:34:07 GMT

Hi Neil
No Its my home broadband router which I have tried rebooting just on the of chance but it made no difference.

Thanks
Rob

Re: 550 spam, or phishing or malware

DanielS — Thu, 02 Mar 2023 13:46:21 GMT

Hi @rob571,

When you're sending emails from your iPhone, are you using our app or the native app that's installed on your phone? Also, can you send emails on your phone both at home and when you're using a different network, other than your home broadband?

Let me know as I may need to get this looked into for you.

Thanks
DanielS

Re: 550 spam, or phishing or malware

rob571 — Thu, 02 Mar 2023 14:03:42 GMT

Hi Daniel

So I use the native app on my phone and I guess I am on the wifi so the home broadband but I will not be able to check until I return home this evening. I will test both to see what happens as soon as I am back

Thanks

Re: 550 spam, or phishing or malware

rob571 — Thu, 02 Mar 2023 14:17:13 GMT

Hi Daniel

Further to my last post I have literally just checked broadband and 4g options on my phone and they both work

Re: 550 spam, or phishing or malware

licquorice — Thu, 02 Mar 2023 14:23:51 GMT

Disconnect your hub from line for half an hour or so to get a different IP address that will probably work. Check your public IP address before and after to make sure it has changed.

https://whatismyipaddress.com/ if you are not sure how to check in the hub.

Re: 550 spam, or phishing or malware

rob571 — Thu, 02 Mar 2023 14:51:18 GMT

Oh, great thanks, I'll give that a try and let you know.

Rob

Re: 550 spam, or phishing or malware

rob571 — Fri, 03 Mar 2023 09:09:10 GMT

@licquorice you were indeed correct, the problem has completely disappeared, thank you for your help on this

Re: 550 spam, or phishing or malware

Davidp42 — Thu, 26 Sep 2024 23:27:55 GMT

I'm getting a similar message: 550 spam, phishing or malware. Do you think that disconnecting my Home Hub would actually solve the problem? If I'm sending emails from my alternative gmail address it works fine, but not from my btinternet.com email address. It works if I send email addresses to myself at the identical address, but doesn't work even when sending to my own gmail address.

I get the same problem with sending messages via BT webmail, as well as via Outlook, and I still get the same or a similar error message when sending emails from my Android phone. Another complication is that around 5 weeks ago, I have changed my phone and broadband from BT itself to EE - so it's an EE home hub I have now.

I have spoken to a lady at ee.co.uk on the telephone, on Tuesday, but despite her putting my query to a specialist team, it's still not solved. So I will be phoning EE again in the morning.

But, in the meantime, does anyone have any ideas?

Many thanks, David D.

Re: 550 spam, or phishing or malware

Davidp42 — Thu, 26 Sep 2024 23:56:16 GMT

Hi again, well I could try disconnecting my Hub for half an hour or so tomorrow, if it doesn't work by then.

Another thought is that my Norton antivirus had expired when I switched over to EE, so perhaps some malware has been introduced to my desktop computer (but that wouldn't explain btinternet emails not working from my phone either), so maybe I should activate it again...

Thanks for any help,

David D.

Re: 550 spam, or phishing or malware

Keith_Beddoe — Fri, 27 Sep 2024 05:22:56 GMT

@Davidp42

As you are now an EE customer, you need to post on the EE forum https://community.ee.co.uk/

EE are a separate company within the BT Group.

Re: 550 spam, or phishing or malware

Davidp42 — Fri, 27 Sep 2024 18:42:43 GMT

Many thanks, I shall post any future questions to the EE community.

David