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Re: 554 Message rejected for policy reasons

VPJ — Wed, 25 Sep 2024 21:01:05 GMT

My outlook email address was recently hacked and used to send out many spam emails. I have since changed my password and Microsoft have confirmed that my email address is no longer a security risk. Since this all happened though any email I send to a BT address is returned with the 554 Message code. I am sure my email is now blacklisted with BT and I don't know how to go about taking my email off the blacklist. Can you advise.

Re: 554 Message rejected for policy reasons

gg30340 — Thu, 26 Sep 2024 05:58:54 GMT

You would need to contact the BT postmaster.

The address is in this link.

https://www.bt.com/help/email/fix-a-problem/sending-or-receiving-email/bt-email---best-practices-for-postmasters-and-senders-of-email

It may take a while to get a reply.

Re: 554 Message rejected for policy reasons

VPJ — Fri, 27 Sep 2024 09:32:18 GMT

Thank you so much for your response. I am going to try that link now.