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Outgoing email

Sheridan1956 — Thu, 26 Sep 2024 10:25:18 GMT

My outgoing email suddenly will not send to any recipients. Message reads “ The sender address was invalid”

Re: Outgoing email

Katie_B — Fri, 27 Sep 2024 10:42:37 GMT

Hi @Sheridan1956.

Do you see an error code along with the message?

Are you using the app?

Speak soon,

Katie

Re: Outgoing email

gg30340 — Fri, 27 Sep 2024 11:26:34 GMT

How are you using your email. Is it with an email app or are you using a web browser?

Are you presently a BT Broadband customer or are you paying for your email through a BT Premium email account?

If neither of the above your email account may have been downgraded to a BTMail Basic account which can not be used with an email client or email app.

See link

https://www.bt.com/help/email/bt-email-products