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emails not being received from mobile

mikepd63 — Sat, 28 Sep 2024 14:11:38 GMT

When I send emails to my account from my mobile they are not arriving even though shown as sent on my mobile - grateful for advice. Thanks

Re: emails not being received from mobile

imjolly — Sat, 28 Sep 2024 14:35:00 GMT

have you checked server settings on mobile are correct? POP 3 or IMAP?

are you using a VPN on mobile?

Re: emails not being received from mobile

mikepd63 — Sat, 28 Sep 2024 15:08:49 GMT

thank you - tbh I have no idea. I checked mail settings on my I-Phone and couldn't see any reference to server settings . I don't know what a VPN setting is - or again how I would check. Regards Mike

Re: emails not being received from mobile

gg30340 — Mon, 30 Sep 2024 05:07:10 GMT

Make sure you have not blocked your email address or its domain,the part after the @.

Log onto your BTMail account using a browser, not an email client/app, and then click on your username at the right hand side. Select "Settings" then go to the left hand side and select "Mail". Scroll down and click on "Blocked Senders". Scroll down the list until you find the one you want to unblock and select it. Click on "delete"