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Sorry your email could not be delivered due to content policy reasons.

realjoewilcox — Mon, 12 Aug 2024 13:09:46 GMT

I’m unable to send any emails, don’t use a VPN and this has suddenly started occurring

Re: Sorry your email could not be delivered due to content policy reasons.

RogMull — Sat, 28 Sep 2024 15:15:25 GMT

This seems like a recurring problem to which no solution is given.

My wife and I , on two different conputer, sending tw different emails get the same nonsense message. Tried online and same result.

There are no links just text.

This is obviously a server issues since using Thunderbird IMAP or Webmail we get the same problem.

Re: Sorry your email could not be delivered due to content policy reasons.

Christopher_G — Sun, 29 Sep 2024 08:01:26 GMT

Hi @realjoewilcox

Is this happening on all emails, no matter what the content? Does it happen when you're sending to more than one email address?

Chris

Re: Sorry your email could not be delivered due to content policy reasons.

RogMull — Sun, 29 Sep 2024 08:10:53 GMT

Managed to get it sent last night (unchanged) and second.

This morning one rejected again with the only content being the subject line and an email addresses @btinternet.com

No content, standard address (my wife's), no links, no attachments ....

I can send the same email to myself successfully.

Definitely at BT server bug.

Re: Sorry your email could not be delivered due to content policy reasons.

realjoewilcox — Sun, 29 Sep 2024 08:25:12 GMT

It was just on my btinternet email but didn’t matter who I was sending it to. Turned out to be the WiFi I was on because as soon as I went onto my 4G on my phone I was able to send emails without an issue.

Re: Sorry your email could not be delivered due to content policy reasons.

RogMull — Sun, 29 Sep 2024 08:38:14 GMT

WiFi not our problem. Wired or WiFi fail.

Re: Sorry your email could not be delivered due to content policy reasons.

gg30340 — Sun, 29 Sep 2024 15:37:22 GMT

Turn off BT hub for half an hour. When restarted it should have a new IP address and conneted to a different BT email server.

Re: Sorry your email could not be delivered due to content policy reasons.

RogMull — Sun, 29 Sep 2024 21:01:26 GMT

Interesting idea. I will try it next time it happens.