This topic

Bt Email font changes

NatashaG — Mon, 30 Sep 2024 10:04:32 GMT

Why all of a sudden is BT now using Times New Roman for some of its email text on each folders page? It's so much harder to read. I notice it's also being used in other areas to...!

Emails

jilly4 — Mon, 30 Sep 2024 08:54:53 GMT

Any ideas why the font on my emails should have changed overnight? All suggestions welcome.

Re: Bt Email font changes

KenHunter — Mon, 30 Sep 2024 10:57:45 GMT

I have the same, how frustrating. I have visual difficulties and this new font is not easy on my eyes. Did you manage to work out how to change it back?

Font change

Jules63 — Mon, 30 Sep 2024 11:14:10 GMT

Why has many of displayed fonts changed to Times New Roman? Can I re-set this?

Re: Font change

landie57 — Mon, 30 Sep 2024 11:17:01 GMT

I have the same problem and cannot find any way to change it.

I guess its just another feature of the new emai system designed to drive customers away from BT webmail.

Re: Emails

JasonS — Mon, 30 Sep 2024 14:22:37 GMT

So it's not just me then! It does look terrible in my inbox, and I can't see anything obvious to change it back 😞

Re: Bt Email font changes

PeteTH — Mon, 30 Sep 2024 17:11:55 GMT

Yes, totally agree; Times Roman - a serif font - is totally unacceptable, and presumably unnecessary?

Re: Emails

jilly4 — Mon, 30 Sep 2024 17:18:31 GMT

At least I'm not alone! I can't find a way to change it back either!

Re: Emails

Anonymous — Mon, 30 Sep 2024 18:15:19 GMT

If you look at the web site in general as well as these forums, you'll see it's been applied globally. I can only guess that the primary school computer club that BT seem have commissioned as webmasters are experimenting again...

Changing the display font on the email web interface

ParkBVP — Mon, 30 Sep 2024 18:26:24 GMT

The font on my email web interface seems to have changed to a serif font. How do I change it back to a non-serif font such as Arial?

Re: Bt Email font changes

Online — Mon, 30 Sep 2024 20:35:24 GMT

This happened overnight .... and, yes, it is difficult to read my emails now. The new font is not user friendly and I am unsure as to whether BT per ce actually reached out to its customers to discuss this new font - and if not, who chose it!!!!! It is dreadfully difficult to read emails now.....and, no, havent found a way of changing back - is there a way anyone??

Re: Bt Email font changes

jac_95 — Mon, 30 Sep 2024 20:46:30 GMT

It's the browsers falling back to a different font as the style sheet that's being requested by the JavaScript within the website is causing a CORS error as the requesting origin is not in the allowed list.

Once the requesting origin is added to the allowed list the BT font should be loaded correctly.

For security reasons browsers will block cross-origin HTTP requests made from scripts that are not specifically allowed.

https://developer.mozilla.org/en-US/docs/Web/HTTP/CORS

Re: Changing the display font on the email web interface

SteveB21 — Mon, 30 Sep 2024 20:45:23 GMT

Everyone has the same question but answer came there none! The change seems to have happened on Chrome but not on Edge. Is this significant? Totally infuriating!

Re: Changing the display font on the email web interface

SteveB21 — Mon, 30 Sep 2024 20:50:24 GMT

The Distinguished Guru was posting an answer at the same time as me. Trouble is, I don't understand it! It seems to suggest the problem will sort itself out, though. I hope so!

Re: Changing the display font on the email web interface

jac_95 — Mon, 30 Sep 2024 20:57:00 GMT

@SteveB21

Essentially once BT have fixed the CORS issue the original BT fonts should load correctly and the browser should render the font correctly.

As to why it may be ok in another browser compared to in chrome. Could be down to chrome implementing a stricter CORS policy or even the resources are cached.

Re: Changing the display font on the email web interface

Online — Mon, 30 Sep 2024 21:26:40 GMT

Firefox wont load it at all! Saying BT have problems?!

Re: Bt Email font changes

NatashaG — Tue, 01 Oct 2024 00:52:57 GMT

So I have had a look, and further to Distinguished Guru's comment had a look at the browser settings for websites etc. Seems Firefox and MS Edge are preset for Times New Roman.

In fire fox you goto, Tools/Settings/General/Fonts and can change the defaults there.

In MS Edge goto, Settings/Apperance/Fonts and change it there.

This seems to have worked for me 😀

Re: Bt Email font changes

KenHunter — Tue, 01 Oct 2024 08:10:43 GMT

Thanks Natasha. I use Chrome but following your logic found the settings and appearance from which I have successfully managed to change the font and font size. Good luck everyone.

Re: Bt Email font changes

PeteTH — Tue, 01 Oct 2024 08:33:04 GMT

YES!! Well done!
Thank you.
I've now gone for Helvetica.

Re: Changing the display font on the email web interface

Debbie_G — Tue, 01 Oct 2024 10:11:01 GMT

Hey @ParkBVP.

Welcome to the community.

If you take a look at this community page: Solved: Bt Email font changes - Page 2 - BT Community. There's some really helpful information which could help.

Let me know how you get on.

Debbie 🙂