This topic

BT email

donwhitehead — Fri, 04 Oct 2024 13:16:58 GMT

I am sooooo sick of BT. I used to have a BT email app which worked great on my win10 laptop. Then BT changed my BB and coincidentally the app stopped working. Now I can even find a BT app that works on windows.

I have spent over an hour on their technical chat because if I log on to BT web mail I get warning banner about auto call forwarding, Useless, Im seriously thinking of dumping BT altogether

Re: BT email

imjolly — Fri, 04 Oct 2024 13:55:26 GMT

you would be better using a third party email like thunderbird for your email and cut out all the hassle and get far better email control

Re: BT email

donwhitehead — Fri, 04 Oct 2024 14:07:34 GMT

with respect that is avoiding the problem instead of fixing it.

I can use an email client but it doesnt solve the problem of constantly getting auto forward warnings if i use webmail

Re: BT email

imjolly — Fri, 04 Oct 2024 14:27:00 GMT

just saves the stress and complaining about something that might never get fixed especially when email is no longer available to new customer

Re: BT email

donwhitehead — Sat, 05 Oct 2024 09:09:50 GMT

so it looks as if I am going to have to put up with this every times I log in to webmail,

Your auto-forwarding setting has been enabled or changed. To review or change this settings go to :

Settings>Mail>Auto-forward ' I have spent hours with BT chat without success. Best advice is use a different email client but I dont see why I should have to. I have had BT email for over 50 years without a problem so why should I have to change just becuase they are incapable of fixing it. It only happens on webail

Re: BT email

licquorice — Sat, 05 Oct 2024 09:30:48 GMT

Have you or have you not set up Auto Forwarding?

The banner is there to warn you that forwarding has been set up which could possibly be a malicious act by a third party.

If you have set it up, the banner will stop being shown after a period of time. If you haven't set it up, you need to take action.

Using a mail client doesn't mean you have to stop using BT email, just how you deal with it.

You haven't had BT email for 50 years by the way as it hasn't been in existence that long.

Re: BT email

donwhitehead — Sat, 05 Oct 2024 10:34:43 GMT

I was allocated a BT email address when I worked for BT many moons ago. In those days it was yahoo mail.I retired in 91 so its many more than 33 years anyway

I have not set the auto forward and have no idea how it happened. All I know is I cant get rid of it and hours chatting to tech support was fruitless.

It only happens on webmail

Re: BT email

licquorice — Sat, 05 Oct 2024 10:41:07 GMT

If you are getting that banner it means your email has been hacked and auto forwarding set up by the hacker.

If you go into settings you will see where the mails are forwarded to.

In the meantime I suggest you change your password.

Re: BT email

donwhitehead — Sat, 05 Oct 2024 15:58:33 GMT

to rogue email address . changed pw etc but the banner keeps appearing

Re: BT email

licquorice — Sat, 05 Oct 2024 16:25:58 GMT

The banner will still appear for a few days (can't remember just how long), just keep checking daily to ensure the forwarding hasn't been changed again. Once the banner disappears you can stop checking.

Re: BT email

donwhitehead — Sat, 05 Oct 2024 16:48:41 GMT

Yes I am continuing to check - 3 weeks after it first occurred.

Re: BT email

gg30340 — Sat, 05 Oct 2024 17:14:25 GMT

The forwarding alert banner should stop about a week after the last time it was changed.

If it has been happening for three weeks after the last change there would appear to be an issue which could be that your account was and continues to be hacked and forwarding is being re-set up by the hacker or you have mistaken how long you have been checking or there is a fault with your account settings.

Re: BT email

donwhitehead — Sat, 05 Oct 2024 19:32:33 GMT

I think you are right about the settings but i dont know how to check them

Re: BT email

licquorice — Sat, 05 Oct 2024 19:41:43 GMT

But I thought you just did and found a forward to a scammer.

Re: BT email

donwhitehead — Sun, 06 Oct 2024 08:03:10 GMT

yes but I deleted the email address. it has not reappeared but the warning keeps appearing

Re: BT email

licquorice — Sun, 06 Oct 2024 09:02:17 GMT

Yes, as you were told it would for a number of days.

Re: BT email

gg30340 — Sun, 06 Oct 2024 09:44:24 GMT

Have you checked to see if there are any other rules set up. Have you tired selecting the "suspend rules" button?

How long ago was it that you did anything other than just look when you were in the rules section and if you did do something what was it you did?

When you say you deleted the email address, did you go to the "Rules" in the menu bar at the left hand side and select "Rules" then delete the whole rule by clicking on the "bin" icon at the right hand side of the rule that was showing on the page?