This topic

Setting rules for Spam E-Mails

niagh01 — Mon, 23 Sep 2024 18:56:02 GMT

Hi, I have two questions which hopefully someone in the group can gave me advice.

1: When a setting a rule, does the "Asterisk" in front or after a word work. If I select the "Discard" action, where does the Spam email go.

2: I also use an iPad to manage my E-Mails through BT Webmail but when I Select Settings > Mail, the option for Rules is missing. Can you not set rules from and iPad?

Re: Setting rules for Spam E-Mails

Christopher_G — Wed, 25 Sep 2024 08:28:16 GMT

Hi @niagh01

The 'discard' option deletes the email.

Are you using the BT Email app on your iPad, or the Safari browser? Does the option show in either?

Chris

Re: Setting rules for Spam E-Mails

gg30340 — Wed, 25 Sep 2024 20:28:31 GMT

If you are using a web browser on your iPad make sure you are using the "full" or "Desk Top" version rather than the "mobile" verson.

Re: Setting rules for Spam E-Mails

niagh01 — Thu, 03 Oct 2024 16:24:31 GMT

Hi, apologies for the delay in responding, I have just returned from holidays.

Chris, I can't see an option on the BT Mail App on my iPad for setting rules. On the Safari browser the rules are missing from the drop -down mail menu, the rest of the options are there, as are on my Windows Desktop PC.

gg 30340, On the iPad, I switched to Desktop version on both Safari and Google Chrome , the Rules are missing

Re: Setting rules for Spam E-Mails

JWS — Wed, 09 Oct 2024 11:47:46 GMT

I had this same query earlier this year. BT told me they have removed the rules option on mobile devices.

My Thread

Re: Setting rules for Spam E-Mails

gg30340 — Wed, 09 Oct 2024 11:57:12 GMT

Use a browser not an app and use it in the Desktop Verson not the Mobile Version

Re: Setting rules for Spam E-Mails

JWS — Wed, 09 Oct 2024 12:04:15 GMT

I’ve never used the BT app and my query to BT was re the browser option. They told me it was removed hence why I could no longer access it.

Re: Setting rules for Spam E-Mails

gg30340 — Wed, 09 Oct 2024 12:07:34 GMT

I have just checked on Chrome using the Desktop verson on a Samsung Android tablet and phone and rules are there. I set up a rule on the tablet and it was accepted.

Re: Setting rules for Spam E-Mails

JWS — Wed, 09 Oct 2024 12:13:50 GMT

Can only tell you what BT told me when I contacted them direct. I can no longer access them on my Apple mobile devices. The OP is using an iPad.

Re: Setting rules for Spam E-Mails

Katie_B — Wed, 09 Oct 2024 12:18:55 GMT

Thanks for getting back to us @niagh01, I hope you had a lovely holiday.

Rules can only be viewed on the desktop version of webmail (not viewable on tablet or mobile version)

Katie

Re: Setting rules for Spam E-Mails

gg30340 — Wed, 09 Oct 2024 12:27:15 GMT

I have just checked on an ipad using various browsers and it does appear that Rules have been removed from them.

While I accept it is not an Apple decision it is yet another reason why I don't like Apple devices.

Re: Setting rules for Spam E-Mails

niagh01 — Wed, 09 Oct 2024 18:55:55 GMT

Hi thanks to all who responded, I now know the reason why I can't see the rules option on my iPad. I have one final question, does the asterisk (I don't care) in front or after a word work. when writing a rule