This topic

just getting a repeat of problems

rex003 — Mon, 07 Oct 2024 09:28:35 GMT

I'm having the jumping cursor problem again, changing type face, what if going on? Dismay.

Re: just getting a repeat of problems

chrisjp — Mon, 07 Oct 2024 11:13:42 GMT

I assume you're accessing your email via BT Webmail.
If that's the case, you can completely bypass all of Webmail's foibles by using an email client such as Thunderbird. It's a free download and all you need to set it up with your email is the email address and password.

Re: just getting a repeat of problems

rex003 — Tue, 08 Oct 2024 07:34:47 GMT

Thanks for the reply.

I'm used to BT webmail, and I'm not good at changing what I do. Is BT webmail a BT product, if yes, shouldn't BT get it working? My recent problems were not happening a month or so ago, why has it reverted to yesterday's issues?

Re: just getting a repeat of problems

delphinium9 — Thu, 10 Oct 2024 11:19:51 GMT

An old (mid-2024) problem has today started recurring with my BT email. Cursor randomly starts jumping to the start of the email. This was one of the previous torrent of problems with a new release (in April?). It was fixed a while back so not sure why its returned. Any ideas please?

Re: just getting a repeat of problems

Michael_D — Fri, 11 Oct 2024 09:59:49 GMT

Thanks for flagging this @delphinium9 and @rex003.

I've passed it on to the relevant team for them to investigate and they're working on a fix as soon as possible.

Michael