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Cannot send email from my iphone

Shandy99 — Thu, 17 Oct 2024 14:48:29 GMT

Hi, all of a sudden I am unable to send emails from my iphone for my bt mail. I can receive but not send. When I check the sent box it says they have been sent but they are not received by anyone. I have deleted the mail box twice and re applied it but mail is still not received by the recipients - web mail works fine - any ideas anyone. Apple say it is BT issue...

Re: Cannot send email from my iphone

gg30340 — Thu, 17 Oct 2024 15:12:05 GMT

Are you presently a BT Broadband customer or are you paying for your email through a BT Premium email account?

If neither of the above your email account may have been downgraded to a BTMail Basic account which can not be used with an email client

See link

https://www.bt.com/help/email/bt-email-products

Re: Cannot send email from my iphone

Shandy99 — Thu, 17 Oct 2024 15:41:47 GMT

I am a BT premium mail account holder

Re: Cannot send email from my iphone

gg30340 — Thu, 17 Oct 2024 15:59:42 GMT

You should give the BT Premium email Help line a call on 0808 100 6778 and get them to check that you are on Premium email and not the BTMail Basic account.