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Indecipherable error message when trying to log-in

andydenyer — Fri, 18 Oct 2024 07:46:31 GMT

The claims exchange 'RESTAPI-AuthenticateUserWithDNP' specified in step '10' returned HTTP error response with Code 'BadRequest' and Reason 'Bad Request'.

All of our family accounts have been seeing this message when trying to log in to webmail this morning. If we persevere, we all manage to get logged in eventually, but what on earth does that error message mean? I get the 'invalid username or password' one as that's usually down to some mis-typing. But this is something completely different.

Re: Indecipherable error message when trying to log-in

Gadgeman — Fri, 18 Oct 2024 07:48:32 GMT

Hi did you get this resolved and if so what did you have to do?

Re: Indecipherable error message when trying to log-in

shadders — Fri, 18 Oct 2024 07:59:59 GMT

I was receiving this message, so i just attempted to log in multiple times, in quick succession, and was able to log in.

Definitely a fault.

Re: Indecipherable error message when trying to log-in

miken115 — Fri, 18 Oct 2024 08:22:10 GMT

It means a failure to authenticate your login. As another here said, try and try again.

Re: Indecipherable error message when trying to log-in

Gadgeman — Fri, 18 Oct 2024 08:32:01 GMT

Thanks i'll keep trying

Re: Indecipherable error message when trying to log-in

Gadgeman — Fri, 18 Oct 2024 08:32:28 GMT

Thank you

Re: Indecipherable error message when trying to log-in

PMB06 — Fri, 18 Oct 2024 08:47:30 GMT

Tried several times but ended up deleting my BT Email cookies and worked first time.