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BT email "experiencing issues"

PaulBoocock — Sun, 04 Feb 2024 16:44:43 GMT

Feedback: I have been moved over to the new BT email application and now see a pop-up error "We are experiencing issues with the service, please try again later."... this happens about every 5-6 emails that I open... and does not interrupt the session (it seems)... does someone need to spend a pound or two on additional server capacity perhaps?

Re: BT email "experiencing issues"

PeterE17 — Sun, 04 Feb 2024 19:23:57 GMT

I have only seen the "experiencing issues" message when my laptop has disconnected from the internet to save battery power. Could that be happening to you @PaulBoocock ?

Re: BT email "experiencing issues"

mundlim — Wed, 07 Feb 2024 09:07:32 GMT

I get the same message every time I delete an email. Despite the message, the email is deleted and there doesn't seem to be any issue I can see. It is annoying though

Re: BT email "experiencing issues"

PaulBoocock — Wed, 07 Feb 2024 09:56:02 GMT

Don't think so... teams remains connected throughout

Re: BT email "experiencing issues"

Ringwood25 — Mon, 12 Feb 2024 09:49:24 GMT

New to the community, I have been experiencing the problem of "We are experiencing issues with the service, please try again later." which happens with the delete function. However I've come across other problems,

1. some items moved unread to Trash then appear read in Trash - why?

2. Some E-mails are not visible in the inbox but are visible on my wife's smart phone, I don't use a smart phone just a Nokia style. So unless we use a smart phone we are missing e-mails. Why is this happening? That said on a previous thread I found out how switch the avatar colours and this may have solved the missing e-mail problem as they have suddenly appeared in the inbox. Hope this helps others.

3. the refresh button is greyed out, does it work?

Re: BT email "experiencing issues"

andyn — Wed, 28 Feb 2024 19:53:56 GMT

I have also been having this problem for a week or two. It really is not good enough. I cant help but wonder if someone is failing to spend the necessary resources (money and/or manpower) - perhaps a better bonus awaits them for cheese pairing.

Re: BT email "experiencing issues"

Beerscout — Sat, 09 Mar 2024 09:53:40 GMT

I agree, the message keeps popping up. Every time I delete and email I get " ! we are experiencing issues with this service, please try again later"

The even more strange thing is that the deletion (i.e. moving to Trash) has actually worked perfectly.

Has anyone found a way of stopping the message?

Re: BT email "experiencing issues"

dmhelsby — Fri, 18 Oct 2024 16:44:55 GMT

I get this about every 10-15 seconds and it prevents drafts being saved fully and stops me from typing. This and the jumping curser back to the beginning is just another unnecessary thing and needs sorting NOW! Does anyone read our cries for help?

Re: BT email "experiencing issues"

Beerscout — Sat, 19 Oct 2024 09:04:50 GMT

The problem of the cursor moving back to the beginning of a message you are typing was particularly bad in the middle of the week just ending. Postings on here have said one can move to another email set-up (Thunderbird or Outlook) but that sounds complex and I don't want to risk losing emails and my folder structure etc.

BT don't care about us.

Re: BT email "experiencing issues"

gg30340 — Sat, 19 Oct 2024 15:22:49 GMT

See this link.

https://community.bt.com/t5/Email/Updates-to-webmail/td-p/2411249

If you are still having the issue try clearing your browsers history and cookies and restart the browser.