This topic

Email Locked Out 20 Minutes

Lofty3 — Sun, 20 Oct 2024 15:20:27 GMT

Hi,

Everytime im trying to log in to email page username/password im getting account has been locked for 20 minutes

any idea

Lofty3

Re: Email Locked Out 20 Minutes

Peter_W — Mon, 21 Oct 2024 09:49:49 GMT

Good morning @Lofty3.

Welcome to the BT Community!

Just to be sure with this one, is it directly via BT Webmail that you're trying to log in here?
Also have you tried resetting your password since getting this error?
Peter

Re: Email Locked Out 20 Minutes

Lofty3 — Mon, 21 Oct 2024 10:02:25 GMT

Cheers Peter all sorted now was a password issue 👍

Re: Email Locked Out 20 Minutes

Peter_W — Mon, 21 Oct 2024 10:09:53 GMT

Fantastic stuff, I'm really glad to hear that @Lofty3.

Thanks for coming back to let us know, and if you have any more queries in the future please feel free to give us a shout!

Peter