This topic

BT Email account storage

Laffert0 — Fri, 18 Oct 2024 12:26:31 GMT

Why does my BT Email account only store Inbox messages for 2 months nowadays ?

Re: BT Email account storage

Katie_B — Fri, 18 Oct 2024 12:43:16 GMT

Hi @Laffert0.

Thanks for coming here.

Please could you check if you have the conversation view filter enabled?

Katie

Re: BT Email account storage

Laffert0 — Fri, 18 Oct 2024 13:07:17 GMT

Thanks for reply, No it isn't on.

Re: BT Email account storage

Katie_B — Fri, 18 Oct 2024 14:12:05 GMT

Thanks for getting back to me and taking the time to check @Laffert0.

Are you using a client?

Katie

Re: BT Email account storage

Laffert0 — Tue, 22 Oct 2024 12:30:36 GMT

No just the web page.

Thanks

Re: BT Email account storage

gg30340 — Tue, 22 Oct 2024 16:27:11 GMT

@Laffert0 wrote:

Why does my BT Email account only store Inbox messages for 2 months nowadays ?

Nothing has been changed and your email should be kept in your Inbox until you decide to move them.

I would however caution using the Inbox as a storage folder because as you have found out, it is not unknow for emails to "go missing" from there for some unfathomable reason.

I know that you have said that "Conversation" View is not active but can you double check and only single click "conversation view" to toggle it on or off.

When you toggle it on or off you will see the name "Conversation View" change colour from grey to blue when it is turned on.

Re: BT Email account storage

Laffert0 — Fri, 25 Oct 2024 15:13:54 GMT

Thanks will try that when home tonight.