This topic

Emails will not scroll down and links in emails don’t work

PeteT — Thu, 13 Apr 2023 09:59:44 GMT

Is anyone having problems with the BT email app not letting you scroll down an email. Also none of the links work in emails.

I use the app on 2 x iPad Pro devices and both have the same problem, my iPhone works fine.

it’s very frustrating only being able to se the bit of the email on the screen and not being able to scroll down to read the full email.

Re: Emails will not scroll down and links in emails don’t work

licquorice — Thu, 13 Apr 2023 10:03:36 GMT

I have no idea why anybody would use the BT mail app, it is hopeless.

Use a different app

Re: Emails will not scroll down and links in emails don’t work

PeteT — Thu, 13 Apr 2023 10:09:59 GMT

Only switched to BT email app recently as other email apps wouldn’t verify my email acct when abroad and the BT one did.
This has only just started happening, was fine for the first couple of months and only a problem on IPads.

Re: Emails will not scroll down and links in emails don’t work

Phil_O — Fri, 28 Apr 2023 09:00:11 GMT

Yep, I also have this problem with the BT Email App not scrolling properly. I use an iPad Pro. Works fine on my phone, but not the iPad.

Come on BT, sort your App out please !

Re: Emails will not scroll down and links in emails don’t work

DanielS — Fri, 28 Apr 2023 12:42:24 GMT

Hi @PeteT and @Phil_O,

Thanks for taking the time to report this to us.

I'll highlight this for you to see if it's something that can be changed in one of our updates.

Thanks
DanielS

Re: Emails will not scroll down and links in emails don’t work

Strudders23 — Mon, 15 May 2023 13:29:17 GMT

This is happening on both our iPads too. Have you managed to sort it yet as notice this post is a few weeks old.

Re: Emails will not scroll down and links in emails don’t work

PaddyB — Mon, 15 May 2023 15:24:27 GMT

Hi @Strudders23,

Thank you for posting. I'm sorry if you have the same issue. We've flagged this to the email team and they hope to have this fixed in the next release of the app.

Thanks,

Paddy

Re: Emails will not scroll down and links in emails don’t work

licquorice — Mon, 15 May 2023 15:26:00 GMT

@Strudders23 In the meantime, I suggest you dump the awful BT mail app and use a proper app.

Re: Emails will not scroll down and links in emails don’t work

Gripper — Fri, 19 May 2023 06:43:06 GMT

Have exactly the same problem, what app would you recommend as an alternative. Thanks

Re: Emails will not scroll down and links in emails don’t work

licquorice — Fri, 19 May 2023 06:55:20 GMT

Blue Mail

Re: Emails will not scroll down and links in emails don’t work

cmwhyte — Tue, 13 Jun 2023 18:20:00 GMT

I am also having the same issue. Causing a lot of issues as have no problems on my android phone,

Re: Emails will not scroll down and links in emails don’t work

Strudders23 — Mon, 26 Jun 2023 17:24:12 GMT

When might we have an update?

Re: Emails will not scroll down and links in emails don’t work

DanielS — Mon, 26 Jun 2023 19:48:11 GMT

Hi @Strudders23,

I have contacted the team and should have a reply back by tomorrow evening.

As soon as they come back to me, I will post up here.

Thank you

DanielS

Re: Emails will not scroll down and links in emails don’t work

DanielS — Wed, 28 Jun 2023 15:35:16 GMT

Hi All,

We are almost out of our testing phase and ready to push a release that should help fix this issue.

I should know more at the start of next week if we haven't already gone live by then.

I'll update you again once I know more.

Thanks

DanielS

Re: Emails will not scroll down and links in emails don’t work

finonabee — Mon, 06 May 2024 16:26:32 GMT

I have a similar problem, but I'm very old school and access my email via an internet browser on my laptop. This has only started happening in the last couple of weeks, but I cannot now scroll down my emails using the Page Up/Down arrows on the computer; instead I have to use my trackpad and the scrollbar at the side of the page. However, I don't think I'm having a problem with email links.

Re: Emails will not scroll down and links in emails don’t work

Kass1 — Fri, 31 May 2024 15:43:45 GMT

I have the same problem but only started when the email layout changed.

Re: Emails will not scroll down and links in emails don’t work

finonabee — Sat, 01 Jun 2024 20:05:16 GMT

I agree with this timeframe. I've also seen emails 'squashed' in view, so that text wraps around strangely, leaving odd letters on the next line. I can also remember seeing mail from M&S with text boxes that wrap around so badly that I only see a vertical line of single letters!

Re: Emails will not scroll down and links in emails don’t work

RodRage — Wed, 07 Aug 2024 14:33:00 GMT

The "unable to scroll down" topic was a year ago, I STILL can't scroll down using the up/down arrows (no mouse) any idea why?

Rod

Re: Emails will not scroll up or down - I asked about this 3 months ago!

RodRage — Tue, 22 Oct 2024 14:49:01 GMT

I am unable to read my emails because the page won't scroll down (using the up/down arrows of Macbook Pro). Any idea why?