https://community.bt.com/t5/General-email-queries/BT-App/m-p/2412149#M117622 <P>Presumably you mean the BTMail app and not the MyBT app?</P> <P>Are you presently a BT Broadband customer or are you paying for your email through a BT Premium email account?<BR /><BR />If neither of the above your email account may have been downgraded to a BTMail Basic account which can not be used with an email client<BR /><BR />See link<BR /><BR /><A href="https://www.bt.com/help/email/bt-email-products" target="_blank">https://www.bt.com/help/email/bt-email-products</A></P> Wed, 23 Oct 2024 12:37:06 GMT gg30340 2024-10-23T12:37:06Z https://community.bt.com/t5/General-email-queries/BT-App/m-p/2412110#M117621 <P>Hi&nbsp;</P><P>My BT App wasn't working on my IPhone 12 so I deleted it and reinstalled</P><P>I now can't see any emails or folders, can anyone help</P><P>Thanks</P><P>&nbsp;</P> Wed, 23 Oct 2024 09:42:19 GMT https://community.bt.com/t5/General-email-queries/BT-App/m-p/2412110#M117621 Dawn4444 2024-10-23T09:42:19Z https://community.bt.com/t5/General-email-queries/BT-App/m-p/2412149#M117622 <P>Presumably you mean the BTMail app and not the MyBT app?</P> <P>Are you presently a BT Broadband customer or are you paying for your email through a BT Premium email account?<BR /><BR />If neither of the above your email account may have been downgraded to a BTMail Basic account which can not be used with an email client<BR /><BR />See link<BR /><BR /><A href="https://www.bt.com/help/email/bt-email-products" target="_blank">https://www.bt.com/help/email/bt-email-products</A></P> Wed, 23 Oct 2024 12:37:06 GMT https://community.bt.com/t5/General-email-queries/BT-App/m-p/2412149#M117622 gg30340 2024-10-23T12:37:06Z