This topic

Email not available

walkebb — Tue, 22 Oct 2024 15:11:42 GMT

Does anyone know what the "issues" are that BT are experiencing which mean no access to emails?

Re: Email not available

gg30340 — Tue, 22 Oct 2024 16:02:59 GMT

You will need to supply more details such as where you are getting the message about "issues"?

How are you trying to access your emails?

How long has this been going on?

Re: Email not available

walkebb — Tue, 22 Oct 2024 16:33:38 GMT

Thanks for response. Message received when attempting to access BT emails on desktop. However subsequently discovered I can access emails on mobile phone. May therefore only be issue relating to the desktop. "Issue" only since this afternoon.

Re: Email not available

gg30340 — Tue, 22 Oct 2024 16:42:43 GMT

It may be a server issue. I would strongly suggest that you do nothing and in particular do not try changing passwords or deleting the account.

It will most likely sort its self out.

If it doesn't sort its self out try restarting your computer and if that doesn't resolve it try turning your BT Hub off for about 30 minutes and when you turn it back on it will have been issued a new IP address and hopefully connected to a different email server.

Re: Email not available

walkebb — Tue, 22 Oct 2024 16:46:46 GMT

Many thanks.

Re: Email not available

adamz946 — Tue, 22 Oct 2024 18:12:52 GMT

Came here to look for any notification about a service outage as all of our mail accounts are down right now.

We appear to be lacking a service status page from BT for email which is a critical service.

Re: Email not available

PaulieDDT — Wed, 23 Oct 2024 09:36:31 GMT

Trying to access mail via desktop and get this message-

' We are experiencing issues with the service, please try again later.'

Why do they not put a message out on social media & explain there is a problem???!!!

Anyone with an idea as to how long this is likely to last?

Re: Error message Cannot Send Mail

prabtcom — Wed, 23 Oct 2024 13:11:18 GMT

Since yesterday I cannot send any emails. I get an message " We are experiencing issues with the service, please try again later."

Re: Email not available

Christopher_G — Wed, 23 Oct 2024 14:35:26 GMT

Hi all.

Are you able to log into your BT Email now, or are you still getting the same error message?

Chris

Re: Email not available

walkebb — Wed, 23 Oct 2024 16:07:43 GMT

Chris, I was able to eventually log in yesterday however the same issue arose this afternoon (with same message). I have since managed to get back in again.

Re: Error message Cannot Send Mail

prabtcom — Wed, 23 Oct 2024 17:34:23 GMT

Since yesterday I cannot send any emails. I get an message " We are experiencing issues with the service, please try again later."

Re: Error message Cannot Send Mail

prabtcom — Wed, 23 Oct 2024 18:19:06 GMT

24 Hours later - appears to be working !

Re: Email not available

prabtcom — Wed, 23 Oct 2024 18:23:27 GMT

Thanks for having the same fault - I think that means that BT have the problem, not you or I !

Problems with email

Bert4545 — Wed, 23 Oct 2024 19:39:15 GMT

I keep getting a message when I try to send an email "We are experiencing issues with the service, please try again later." I've been getting this message for nearly a week. When are the problems going to be sorted? How much later should I try again? When I try to save the draft, I get an error message, Please insert a valid recipient. There is a valid recipient in the 'To' line. I also get an error message that says BT is unable to minimise the draft (something like that) I just went back to find what the error message actually was, and I was able to send the email.

Anybody else suffering these problems?

Re: Email not available

Christopher_G — Thu, 24 Oct 2024 10:33:50 GMT

Thanks for keeping us updated, @walkebb and @prabtcom

Could I ask that you let us know if it happens again please?

Fingers crossed it's all sorted now.

Chris

Re: Problems with email

Katie_B — Thu, 24 Oct 2024 10:54:13 GMT

Hello @Bert4545.

Welcome back to the community.

Are you sending the same email to a large number of participants?

When trying to send the email are using a client?

Katie

Re: Problems with email

Bert4545 — Thu, 24 Oct 2024 21:40:51 GMT

Are you sending the same email to a large number of participants? -- No, just one recipient

When trying to send the email are using a client? -- I don't know what this means. I would guess I'm not, as I don't know what a 'client' is, so I don't know how to get one or use one.

I am almost computer illiterate. Not techy at all.

Re: Problems with email

Leanne_T — Fri, 25 Oct 2024 09:59:57 GMT

Hi @Bert4545

Thanks for coming back to us.

How do you access your emails? Do you log in using a web browser?

If you use a web browser, have you tried another browser?

Leanne 🙂

Re: Problems with email

Bert4545 — Fri, 25 Oct 2024 13:32:17 GMT

I can never remember the difference between a browser and a search engine, but I just googled 'firefox' and was informed that Firefox is a web browser, which I use because my s-i-l recommended it. I don't try using another one (I have Chrome), because I don't think of it, and if I did, I'd expect it to give the same result as Firefox. The problem seems to have gone away now, so 'fingers crossed' we can forget about it.

Re: Problems with email

Bert4545 — Fri, 25 Oct 2024 13:37:40 GMT

P.S. I don't know what you mean by "Do you log in using a web browser? " I switch my computer on, click on Firefox at the bottom of my screen, then click on Email at the top of my screen, which takes me to email.bt.com/mail/index ----

then I log in with my email address and password. I don't know any other way to do it. I don't have a smartphone.