This topic

Verification email

Barnaby2 — Wed, 23 Oct 2024 12:20:31 GMT

It seems that you cannot use a custom email address to register because the verification email never arrives.

I had to use a different email address to register and then I got the verification email. However if I then changed back to my normal address it wanted to verify it again which of course does not work.

Re: Verification email

Christopher_G — Thu, 24 Oct 2024 10:50:32 GMT

Hi @Barnaby2

Welcome to the community.

Which service are you trying to register for? Have you checked your spam/junk folder for any verification emails?

Chris

Re: Verification email

Barnaby2 — Thu, 24 Oct 2024 11:20:43 GMT

As I said I had to use an alternative email address.

Re: Verification email

licquorice — Thu, 24 Oct 2024 11:36:32 GMT

You haven't said what you are trying to register for!

Re: Verification email

Barnaby2 — Thu, 24 Oct 2024 12:07:58 GMT

Just to join community

Re: Verification email

Christopher_G — Thu, 24 Oct 2024 13:10:40 GMT

Thanks, @Barnaby2

Could you just clarify what you mean by 'custom email address'? We'll take a look into this.

Chris

Re: Verification email

Barnaby2 — Thu, 24 Oct 2024 15:08:34 GMT

Private message sent

Re: Verification email

DaGamba — Thu, 24 Oct 2024 15:19:37 GMT

For my own reasons, I tried to register for the community using a mail.com address.

The verification email was not received, even after multiple attempts.

Re: Verification email

Barnaby2 — Thu, 24 Oct 2024 15:21:35 GMT

I used ".org.uk" which it didn't like.

Re: Verification email

Christopher_G — Thu, 24 Oct 2024 15:34:44 GMT

Thanks @Barnaby2

I read your private message. I think the best thing to do is speak with your email domain host. They may be able to explain why you aren't receiving the verification messages.

Chris

Re: Verification email

Barnaby2 — Thu, 24 Oct 2024 15:38:35 GMT

Thanks Chris,
but its not my domain host because others have had the same problem.