This topic

Setting up Bluelink Accunt

FrankP — Sat, 14 Jan 2023 14:09:31 GMT

I'm trying to set up a Bluelink account for my Hyundai When I try to log in I get a message

"A verification code has been sent to your e-mail. Check the code in your mailbox and enter it in the input box below"

I'm not receiving any such email, either in my 'Inbox' or my 'Spam' mail

I've emailed Hyundai support who passed my problem on to 'HME Bluelink'. They gave me a web page to try (instead of on my iphone) which produced the same result. I contacted 'HMEBluelink' again. but was told ..

"We are currently investigating the issue that seems to be only affecting customers with a BTinternet email address and that can be related to the service provider Spam filter. We will contact you again as soon as we have some information about it."

I've search the web for more details but can find nothing?? Has any other BT customer experienced this problem? Does anyone have a idea where there my verification codes are going??

Any help would be much appreciated

Frank

Re: Setting up Bluelink Accunt

Les-Gibson — Sat, 14 Jan 2023 14:17:07 GMT

Create a free GMail account

Re: Setting up Bluelink Accunt

licquorice — Sat, 14 Jan 2023 14:17:48 GMT

Just get a Gmail address and get the code sent to that

Re: Setting up Bluelink Accunt

FrankP — Sat, 14 Jan 2023 15:21:14 GMT

I thank you both for your suggestion. I did consider using a gmail account, but my 'MyHYundai' account is under my BT email account and I'm under the impression they have to be the same ??

Frank

Re: Setting up Bluelink Accunt

gg30340 — Sat, 14 Jan 2023 15:36:02 GMT

Ask Hyundai what email address they are using to send you the conformation on. If they can not give you the email address ask for the email domain.

Once you have that add the email address to your "Safe Senders" list found by logging onto your email account and then clicking on your username and then "settings" then "mail" in the left hand column and then "Safe senders". click on "Add" and enter the email address or the domain (e.g. *@example.com).

Re: Setting up Bluelink Accunt

FrankP — Sat, 14 Jan 2023 16:26:09 GMT

Added email address as suggested and code came through OK

Many Thanks

Frank

Re: Setting up Bluelink Accunt

naresh — Fri, 25 Oct 2024 11:10:54 GMT

Hi, Could you share what email or email domain did you whitelist?

Re: Setting up Bluelink Accunt

FrankP — Fri, 25 Oct 2024 12:01:07 GMT

Hi naresh : It's been nearly two tears since I set this up, but I think I added...

eu-account.hyundai.com

or maybe ....

@eu-account.hyundai.com

to my safe sender's list.

Re: Setting up Bluelink Accunt

Patrick2219 — Sun, 09 Feb 2025 13:16:29 GMT

Glad you solved. Me too had to unblock all blocked emails on my yahoo not realizing one of them was their website at Hyundai which I must have blocked after 1st Hyundai car purchase. Now able to get email and set up my blue link