This topic

I just sent a message asking for advice and it was deleted as spam

ian36 — Sat, 26 Oct 2024 22:16:57 GMT

Why did this happen?

Re: I just sent a message asking for advice and it was deleted as spam

Keith_Beddoe — Sun, 27 Oct 2024 06:18:29 GMT

It may have been too long. Try something shorter.

Re: I just sent a message asking for advice and it was deleted as spam

ian36 — Sun, 27 Oct 2024 12:32:20 GMT

CALL WAITING message in sender box of bus a/c email inbox
Opened to message from xxx stating time and duration of missed call and box to press to "Play Message". Opens o familiar waving coloured dots with BT logo background. On requesting securing entry details no message. Ditto with personal a/c details. Send to phishing@bt.com and deleted.
Attempts to initiate 2 factor authentication and password change failed although seemingly correct (2x). Helpful suggestions please!

[Mod edit - email address removed. Please do not post personal details in the community]

Re: I just sent a message asking for advice and it was deleted as spam

ian36 — Sun, 27 Oct 2024 12:33:41 GMT

Have just tried again to change my password for main BT ID email account which worked
Also now successfully set up 2 factor authentication within MY BT profile.
Still need to find out how to change password for my auxillary (business/trading) account. Can't see where to do that atm.
The xxxx which appeared on hovering over the CALL WAITING sender with cursor is a fake?
Any other suggestions to protect myself going forward please?

[Mod edit - email address removed. Please do not post personal details in the community]

Re: I just sent a message asking for advice and it was deleted as spam

Keith_Beddoe — Sun, 27 Oct 2024 10:52:06 GMT

@ian36

Please edit out your email addresses, as this is a public forum.

Are you a business user, as they have a separate user forum?

http://business.forums.bt.com/

Re: I just sent a message asking for advice and it was deleted as spam

ian36 — Sun, 27 Oct 2024 11:18:34 GMT

I believe I am a personal account with add additional e-mail address I use for my sole trader business communications.
I am currently looking or re-set password instructions for that address)
The email address stated was the one from which the scam message came (I guess that could have been hijacked - so apologies for that)

Re: I just sent a message asking for advice and it was deleted as spam

Keith_Beddoe — Sun, 27 Oct 2024 11:33:34 GMT

Using a residential BT Internet email account for business usage is inadvisable as its not very secure, and is also not permitted on a residential account. If it gets hacked, then it could put your business in jeopardy.

BT Business use Office365 with btconnect email addresses.

As for resetting the password, all you can do is to ring BT to see if they can help.

Re: I just sent a message asking for advice and it was deleted as spam

ian36 — Sun, 27 Oct 2024 11:57:45 GMT

OK thanks for that.
I guess the helpful telephone help guy who helped set me up with the additional email address all those (c.15 years? ago) did not appreciate that although I feel sure I pointed it out to him at the time.
I subscribe to Ms365 although that seems messy between the two accounts. I guess I need to subscribe to 365 twice - one as personal and one as business. And that needs two Ms accounts I suppose.

Re: I just sent a message asking for advice and it was deleted as spam

ian36 — Sun, 27 Oct 2024 12:21:24 GMT

Just another point Keith.
Are you saying that any additional email addresses to main personal one would use the same password as the main one?

Re: I just sent a message asking for advice and it was deleted as spam

Keith_Beddoe — Sun, 27 Oct 2024 14:03:44 GMT

No, they would be different.

Re: I just sent a message asking for advice and it was deleted as spam

ian36 — Sun, 27 Oct 2024 14:30:51 GMT

Ok thanks again for that.
Then how would people change them?
I couldn't see any obvious instructions of how to do that should it be necessary.

Re: I just sent a message asking for advice and it was deleted as spam

gg30340 — Sun, 27 Oct 2024 14:47:47 GMT

See Link

https://www.bt.com/help/email/manage-email-account/i-need-to-change-or-reset-my-bt-email-password

If you can log onto the email account you can change it by clicking on your username at the top right hand side then go to "Account Info" the "Change My Password" and follow the prompts.

You can also use the "Forgot Log in Details" on the log on page BTMail

Re: I just sent a message asking for advice and it was deleted as spam

Keith_Beddoe — Sun, 27 Oct 2024 14:50:27 GMT

You could use the forgotten password link.

You should be able to change the password when logged into MyBT, I think it gives a list of accounts, when you use the option to manage your mail.

Its a long time since I looked, as I use gmail, to poll the two that are active.

Perhaps someone who uses BT Mail may be able to help?

Re: I just sent a message asking for advice and it was deleted as spam

ian36 — Sun, 27 Oct 2024 17:27:03 GMT

Thanks so much
First option shows up well.
The BTMail option was advised against about a year ago when the message broadcast was to log into email via the main BT.com website using the Email tab on that.

Re: I just sent a message asking for advice and it was deleted as spam

ian36 — Sun, 27 Oct 2024 17:29:50 GMT

The MyBT tab does not seem to offer the option to change password although under profile of either personal or accounts it shows as a recovery email address only.

Re: I just sent a message asking for advice and it was deleted as spam

Peter_W — Tue, 29 Oct 2024 10:45:16 GMT

Hey there @ian36.

I've had a double check and for the sake of a password reset you should be okay to give this a go via heading to https://bt.com/email .

Please keep us posted on how you get on 😊

Peter

Re: I just sent a message asking for advice and it was deleted as spam

ian36 — Tue, 29 Oct 2024 13:24:22 GMT

Been there, done that.

Thanks very much for your time and attention.

I was curious why I could not change password via the myBT tab screen. It shows the additional (actually a non allowed, according to KeithBeddoe, (trading)email address) as a recovery address not as an email address editable for password. (I have two email addresses).

I somehow felt that changing passwords via the myBT page would have been the preferred choice as setting up the BTID was fairly strict as I remember.

Anyhow as Keith and you have shown it’s easily and simply done to change the password via each email address screen which is nice.

While I have your attention I would like to point out an issue that has been causing me some concern of. late on the log in screen. On occasions I mistype my password into the username text box which naturally does not work however for some reason these failed “usernames” are “saved successfully “ and shown as options in the username drop down menu.

This results various passwords being listed on the drop down menu which is slightly alarming to me.

In the meantime I should address the trading account issue that Keith bought up and probably more urgently to clean my desktop and mobile devices with a comprehensive anti malware so that my changed passwords etc are not then picked up by any resident nasties invited in with my missteps re. the apparent spoof email from BT

Re: I just sent a message asking for advice and it was deleted as spam

gg30340 — Tue, 29 Oct 2024 13:27:08 GMT

The "saved password" when you log on are stored in your browser not BT. You need to go into your browser's settings and look for "saved passwords" or something similar then look for the errant ones and delete them.

Re: I just sent a message asking for advice and it was deleted as spam

ian36 — Tue, 29 Oct 2024 16:20:44 GMT

Thanks for your input gh30340

I did try your option to check the browser (BT is a browser?) and in any case my main one which is Edge

Found the three dots upper rhs as advised thanks

opened to settings

Funnily enough although seven sites mentioned BT was not!

T.b.h. It is not the saved passwords that bothers me but seeing my passwords for both accounts included in drop-down menu for all to see on the USERNAME text box!

Thanks anyhow

Any further insights would be appreciated

best regards

Re: I just sent a message asking for advice and it was deleted as spam

gg30340 — Tue, 29 Oct 2024 17:34:11 GMT

BT is not a browser. A browser is what you use to "surf" the Internet. Edge is a browser. I assumed you were using a browser access your email account. Is that not the case?

If you are using Edge and it is displaying your user name etc , to stop it displaying username etc you would need to turn off the Auto Fill in the Edge password settings found by going to the Password section in Edge then clicking on the Settings cog. Once there select the setting that would suit you best.

The other option is to set up a Windows user account and log on so that when you use your computer you log onto your account first. This would stop any unauthorised users getting access to your saved passwords etc.

Other users of the computer should be given their own account so that when the want to use the computer they can log on and only get access to their account and settings etc.

https://support.microsoft.com/en-us/windows/manage-user-accounts-in-windows-104dc19f-6430-4b49-6a2b-e4dbd1dcdf32