This topic

BT.Com email address keeps getting locked.

Nickyboy1 — Sat, 02 Nov 2024 11:24:14 GMT

Can someone help ? My BT.com email address keeps getting locked as "It looks like someone tried to access your account" This has now happened about five or six times. Each time, I have to change my password.

Can I do anything to stop this ?

Re: BT.Com email address keeps getting locked.

licquorice — Sat, 02 Nov 2024 11:33:43 GMT

Unfortunately not. It is probably due to someone mistyping their email address and trying to access your account with their password.

Re: BT.Com email address keeps getting locked.

Nickyboy1 — Sat, 02 Nov 2024 11:44:31 GMT

Hopefully, @BT can assist with resolving this problem ? Or I will need to ditch my BT email address !

Re: BT.Com email address keeps getting locked.

licquorice — Sat, 02 Nov 2024 12:47:42 GMT

Not sure how BT can stop folks making typos, or indeed stop them trying to hack your account if that is the reason.

Re: BT.Com email address keeps getting locked.

Nickyboy1 — Sat, 02 Nov 2024 12:51:49 GMT

Good point ! I used to work for them !