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Emails in inbox have disappeared

Vinpatel — Sun, 03 Nov 2024 19:35:44 GMT

Emails in inbox have disappeare
Hi,

I went into my inbox to view emails last week majority of my recent emails had been removed, there was also no record of these emails in my deleted folder.

However there were some old emails in my inbox.

This sounds like a migration issue, as there is no chat help can someone in BT investigate?

Regards

Re: Emails in inbox have disappeared

gg30340 — Sun, 03 Nov 2024 22:18:45 GMT

Make sure that the "Conversation" View is not active. To do that log onto your BTMail account and click on "View" in the menu bar at the right hand side. Scroll down and Single click "conversation view" to toggle it on or off.

When you toggle it on or off you will see the name "Conversation View" change colour from grey to blue when it is turned on.

Re: Emails in inbox have disappeared

vinaypatel — Mon, 04 Nov 2024 20:15:37 GMT

Checked configuration and it's not set to conversational setting.