This topic

Emails

Truffle1 — Sun, 10 Nov 2024 15:10:20 GMT

I am suddenly unable to send or receive emails

Re: Emails

imjolly — Sun, 10 Nov 2024 15:36:25 GMT

are you using BT mail app and if so have you tried using web mail?

you need to provide more information and also what have you tried to solve problem

Re: Emails

gg30340 — Sun, 10 Nov 2024 15:45:35 GMT

Are you presently a BT Broadband customer or are you paying for your email through a BT Premium email account?

If neither of the above your email account may have been downgraded to a BTMail Basic account which can not be used with an email client and can only be used with webmail (using a web browser).

See link

https://www.bt.com/help/email/bt-email-products

Re: Emails

Truffle1 — Sun, 10 Nov 2024 16:01:02 GMT

I don’t know how, but I’m now receiving emails but still cannot send or reply to any. I’ve gone through the settings and all okay. I’ve logged out and in. I’m wondering if it has anything to do with an iCloud update recently?

Re: Emails

Truffle1 — Sun, 10 Nov 2024 16:01:38 GMT

We’re BT Broadband

Re: Emails

Alex_H — Mon, 11 Nov 2024 11:09:58 GMT

Hi @Truffle1,

Have you logged into both the BT Mail app and webmail as recommended and are both effected?

Are you getting a specific error message or code when trying to send an e-mail?

Alex

Re: Emails

Truffle1 — Mon, 11 Nov 2024 11:28:34 GMT

that is the message I get

Re: Emails

Alex_H — Mon, 11 Nov 2024 13:55:53 GMT

@Truffle1 Have you checked the e-mail settings for your app are still correct with the information on this page? BT Email server settings | BT Help

There is also a link to login to WebMail, are you able to send e-mails when logged in there ok?

Alex

Re: Emails

Truffle1 — Mon, 11 Nov 2024 16:17:40 GMT

Yes, I can send vis webmail!

Re: Emails

Leanne_T — Fri, 15 Nov 2024 09:58:25 GMT

Hi @Truffle1

Thanks for coming back to us.

Have you tried deleting and reinstalling the app?

Speak soon.

Leanne.