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BT Internet email and Outlook

latamise — Mon, 11 Nov 2024 10:45:11 GMT

I have Standard email as part of my overall BT package. Unable to load account in Office Outlook on Macbook - can I assume this is a known issue?

Thank you

Re: BT Internet email and Outlook

Alex_H — Tue, 12 Nov 2024 08:33:47 GMT

Hi @latamise,

Have you been able to access your account in Outlook previously or is this your first time trying to set it up? Is it all setup with the correct settings BT Email server settings | BT Help ?

Are you still access the e-mail account via webmail or the BT Mail app currently?

Alex

Re: BT Internet email and Outlook

latamise — Tue, 12 Nov 2024 09:25:14 GMT

Yes, used Outlook before on other devices. It just won't add to a Macbook - and as far as I know, no BT mail app is available for Mac.

My BT internet mail is otherwise running as it should in other email clients.

Re: BT Internet email and Outlook

licquorice — Tue, 12 Nov 2024 09:32:52 GMT

Just use the native Mac mail app.

Re: BT Internet email and Outlook

latamise — Tue, 12 Nov 2024 10:09:06 GMT

Yes I do, but I'd like to use Outlook! It seems I can't!

Re: BT Internet email and Outlook

licquorice — Tue, 12 Nov 2024 14:08:19 GMT

I'm sure you can. The BT mail server has absolutely no knowledge of which client you are using. The problem lies with either Outlook or Apple.