This topic

Sending emails

snowdrop24 — Wed, 20 Nov 2024 10:11:02 GMT

Is anyone having problems sending emails...keep getting error messages

Re: Sending emails

gg30340 — Wed, 20 Nov 2024 11:06:08 GMT

Is this when using a mobile phone?

If so there appears to be some issues with Internet/Data connections.

See links.

https://community.bt.com/t5/BT-Mobile/No-Data-Connection-Shows-Full-Bars/m-p/2416038#M24778

https://community.bt.com/t5/BT-Mobile/Anybody-else-with-mobile-data-issues-this-morning/m-p/2416012#M24763

Re: Sending emails

rockmelody — Wed, 20 Nov 2024 12:51:44 GMT

yup - I can't send emails from phone or laptop.. have tried re-starting both and still nothing sending...

Re: Sending emails

gg30340 — Wed, 20 Nov 2024 14:25:14 GMT

Presumably you are using an email app on your phone. Are you using an email client/app on your laptop or are you using a web browser? If not using a web browser can you log onto your email account on a web browser and try that.

Are you presently a BT Broadband customer or are you paying for your email through a BT Premium email account?

If neither of the above your email account may have been downgraded to a BTMail Basic account which can not be used with an email client/app.

See link

https://www.bt.com/help/email/bt-email-products