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Thousands of unwanted Draft emails

pnaughton — Sun, 01 Dec 2024 09:36:30 GMT

Every morning I find my draft email folder is full of hundreds of draft emails. It's the same email every time - one that I sent from my phone with a photo attachment. It consumes my monthly data allowance. How can I stop this happening please?

Re: Thousands of unwanted Draft emails

licquorice — Sun, 01 Dec 2024 11:36:56 GMT

What size is the picture? It is possibly too large and your phone is repeatedly trying to send it, failing, and saving it as a draft for some reason.

Re: Thousands of unwanted Draft emails

gg30340 — Sun, 01 Dec 2024 13:01:16 GMT

If it is happening on your phone I presume you are using an email app and if so which one?

Have you logged onto your BTMail account using a browser and checking to see if the email is in any of the folders there and if it is try deleting it.

Re: Thousands of unwanted Draft emails

pnaughton — Sat, 07 Dec 2024 19:03:58 GMT

Thank you for this suggestion, I deleted it and it's stopped so I think you are right.

Re: Thousands of unwanted Draft emails

pnaughton — Sat, 07 Dec 2024 19:05:01 GMT

Thank you, I deleted the email and it's stopped. I think it was too big possibly.