This topic

Emails deleted from server

Claudio58 — Wed, 04 Dec 2024 20:16:08 GMT

For reasons too complicated to go into, I've had to use a new BT email address. I've added it to my phone but it appears that BT no longer supports POP3.

This means that if I delete from my phone, I lose the emails everywhere - including Outlook.

On my old BT email - which is POP3 - I can delete emails from my phone without losing them everywhere else. That is my ideal.

I can't find a setting on Outlook to keep emails on server.

So, am I just doomed to have to remember not to delete emails from my phone? Or does anybody know a workaround?

Thanks.

Re: Emails deleted from server

licquorice — Wed, 04 Dec 2024 21:50:07 GMT

BT does support POP3, I use it.

It is perhaps your device that doesn't give you the option.

Re: Emails deleted from server

Claudio58 — Wed, 04 Dec 2024 21:58:37 GMT

Thanks - I use POP3 on the old account, but when I try to set up the new account I just get:

Couldn't verify account
pop3.btinternet.com isn't responding. You can continue the setup process, but you won't be able to send or receive emails until your account has been verified.

And I'm stuck there. Maybe it's a call to BT after all. 👍

Re: Emails deleted from server

gg30340 — Wed, 04 Dec 2024 22:06:26 GMT

To set up an account in Outlook using POP3 enter the email address you want to connect to and click on "Advanced options" and switch on "Let me set up my account manually" before clicking "Connect."

This will open the "Advanced setup" panel. Click the POP option and enter the POP settings as per the following link and click "Next. Make sure you tick the box to keep emails on the server.

https://www.bt.com/help/email/manage-email-account/manual-settings/what-are-the-settings-for-outgoing-and-incoming-bt-email-servers

Enter your password and click "Connect."

Re: Emails deleted from server

Claudio58 — Wed, 04 Dec 2024 22:13:00 GMT

Hmmm...

I'm already set up in Outlook, no problem - but it's IMAP.

There doesn't b seem to be an option to swap it - and I'm not sure I trust closing it and resetting it and not losing everything I've got.

It's the damned phone that's a PITA!

Thanks.

Re: Emails deleted from server

licquorice — Wed, 04 Dec 2024 22:24:16 GMT

You can't switch from IMAP to POP3 on the fly. The account has to be deleted and recreated.

Re: Emails deleted from server

Claudio58 — Wed, 04 Dec 2024 22:27:24 GMT

That's what I thought - thanks for confirming.

I'm just not sure whether I trust deleting and recreating not to lose lots of stuff. (There's no reason why it should, but I'm not very trusting - I have history... 😉)

Re: Emails deleted from server

licquorice — Wed, 04 Dec 2024 22:34:18 GMT

If the account is IMAP, everything will be on the server, deleting the account on a device will have no effect.

Re: Emails deleted from server

Claudio58 — Thu, 05 Dec 2024 13:49:46 GMT

I know that's the theory and I should just do it - but I've had bad experiences with things disappearing in the past. Only a couple of times, but it stays with you. 🙄

Re: Emails deleted from server

gg30340 — Thu, 05 Dec 2024 13:58:58 GMT

Just log onto your email account using a browser. If the emails are there then they will be downloaded when you set up the POP3 account. Just make sure that you have the "keep on server" box ticked when you set it up.

If you are not prepared to do that there is is nothing further that the forum can do for you and I fail to see the point of you posting.

Re: Emails deleted from server

Claudio58 — Thu, 05 Dec 2024 14:09:09 GMT

It was a comic reply!

I've actually got another old BT email so I deleted that and re-added it - but POP3 wasn't offered, it set up as IMAP as the only option.

So, I think a call to check with BT whether POP3 is no longer possible might be the best bet - at least I'll know one way or the other. 👍

Re: Emails deleted from server

licquorice — Thu, 05 Dec 2024 15:19:48 GMT

Which part of 'I use POP3' was it you didn't understand?

Re: Emails deleted from server

Claudio58 — Thu, 05 Dec 2024 15:36:25 GMT

I totally understood it.

And, as I said, I had one account where POP3 was working and a new one where it didn't. So, there did seem the possibility - as somebody has suggested IRL - that BT wasn't supporting POP3 for new accounts but if you already had it, it stayed. (Yes, that sounds pointless but tech does some pretty weird things.)

Re: Emails deleted from server

Claudio58 — Thu, 05 Dec 2024 15:39:50 GMT

Thanks All - it's now sorted. A chat with BT found the issue (auto-population!) but I've now got what I want/need so can rest easy - and know that emails may be in two places at once. 😁

Thanks again for your help.

Re: Emails deleted from server

gg30340 — Thu, 05 Dec 2024 16:33:22 GMT

I really don't understand why you posted on this forum in the first place when you would appear not to want to take any of the advice or help given to you especially when you post " it's now sorted. A chat with BT found the issue (auto-population!). I posted in message four how to set up POP3 without "auto population" ie SET IT UP MANUALLY!

Re: Emails deleted from server

Claudio58 — Thu, 05 Dec 2024 16:58:38 GMT

You can't be enjoying this conversation anymore than me, so I suggest we end it.

I've turned off notifications so I won't see anything else.

Thanks.