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email log in issue BMX_2002

MarkG5678 — Tue, 10 Dec 2024 10:55:09 GMT

Can't log in to the web browser of BT email since Sunday.   error message ending BMX_2002

I can see my emails on my phone, and on my laptop using microsoft365 outlook.

But not using the traditional browser log in.

Re: email log in issue BMX_2002

MarkG5678 — Tue, 10 Dec 2024 11:28:55 GMT

I've tried delete cookies, clear cache, clear browser history etc.

Re: email log in issue BMX_2002

MarkG5678 — Tue, 10 Dec 2024 13:00:23 GMT

Ok third time of deleting browser history, cache, cookies, and then this time I went to manage cookies and deleted the BT one seems to have solved the issue.

Re: email log in issue BMX_2002

Katie_B — Tue, 10 Dec 2024 16:31:47 GMT

Thanks for coming back and letting us know @MarkG5678.

It's great to hear this has solved your issue.

I have marked your post as the solution to the thread, I believe this will be a great to help to others experiencing the same.

Katie