This topic

Pinned Emails

LaticMark — Wed, 11 Dec 2024 11:36:55 GMT

For the last few days I'm unable to see the emails that are pinned to the top of my inbox. They're just greyed out, and when I log-on I get the message 'we are experiencing issues with this service, please try again later.'

Re: Pinned Emails

Christopher_G — Thu, 12 Dec 2024 08:18:57 GMT

Hi @LaticMark

Welcome to the community.

Are you using BT Webmail or the BT Email app?

Chris

Re: Pinned Emails

LaticMark — Thu, 12 Dec 2024 13:00:33 GMT

I'm using BT email on my laptop.

However, I think I've managed to fix it. I clicked on 'View' > 'Message Options' and un-highlighted 'Conversation View.'

The page re-loaded and my pinned emails were visible again!

Re: Pinned Emails

Christopher_G — Thu, 12 Dec 2024 13:09:03 GMT

Brilliant. Thanks for coming back to let us know, @LaticMark

Chris