This topic

Why is the new BT email website so poor and constantly crashing?

assybish10 — Tue, 05 Nov 2024 15:59:32 GMT

I have been with BT broadband and email for many years .

I have since the new website design .. Which I find awful ,clunky and not user friendly , had constant issue with BT email website itself.

I am constantly asked to log in 2 times and then do a silly are you a bot click pictures which are barely viewable !

This happens most times I log in . I am asked to enter my user email and click next , then re enter my user email and a password , then do the bot check, Occasionally the bot check is just click I am not a bot without pictures quiz!

Very rarely, I am just sent straight to me email page with no entries at all!

However, the biggest issue is the constant crashing once I compose emails and the refusal to save them or send the with an apology pop up . It just freezes "we are experiencing issues please try later!"

This is near constant recently.

Add in the stupid cursor keeps jumping back to the start of the email issue I have seen elsewhere, then I am close to quitting BT broadband and email as it is untenable unless someone can assist in resolving these issues or BT actually writes a better website .

Is there a BT person or knowledgeable forum member who might be able to assist please?

Many thanks

Re: Why is the new BT email website so poor and constantly crashing?

Carlusha — Tue, 05 Nov 2024 16:23:17 GMT

@assybish10 - Personally I would use an email client, of which there are quite a few to choose from. Following a recommendation from one of the forum's highly respected moderators, I switched to Mozilla Thunderbird and, after nearly 3 years, I am glad I did.

This looks after 3 our BT email addresses and those from other providers such as gmail without any problem whatsoever and whar's more, is completely free though I often contribute a few £££s now and again.

Others may favour different email client providers.

Re: Why is the new BT email website so poor and constantly crashing?

assybish10 — Tue, 05 Nov 2024 18:44:57 GMT

Thank you for your reply .. Basically you are confirming that I should dump BT .. so It seems that's the way forwards . Like Microsoft it seems BT just don't care !

I used to use them years ago .. I use mailwasher to control emails and spam .. I really don't want to introduce a 3rd party additional program .

It was ok .. not great , with BT mail ... but since the new website it has become terrible

Re: Why is the new BT email website so poor and constantly crashing?

licquorice — Tue, 05 Nov 2024 18:49:11 GMT

Sigh, nobody is telling you to dump BT email. Just use a different method to access it.

Web browsers were never intended for email, the clue is in the name.

Re: Why is the new BT email website so poor and constantly crashing?

assybish10 — Tue, 05 Nov 2024 18:51:06 GMT

what is the point staying with it if it is so bad one needs a 3rd party program to use it? What do BT do with my money ?

If I can't get back to how it was before the new website and sign in farce then I shall cancel BT broadband and take my hard earned money elsewhere .

Sigh !

Re: Why is the new BT email website so poor and constantly crashing?

licquorice — Tue, 05 Nov 2024 18:56:01 GMT

I have absolutely no idea why folks insist on using a web browser for email instead of a proper tool.

You wouldn't eat soup with a fork.

Re: Why is the new BT email website so poor and constantly crashing?

gg30340 — Tue, 05 Nov 2024 20:23:43 GMT

Which version of BTMail are you on?

The current one is MX_3.8.0#. which has apparently fixed a lot of the issues with the BTMail webpage. To check log onto your email account and look at the details in the address bar.

Since the change in the web page, have you tried clearing the history and cookies from your web browser? If not you should do that.

How are you logging onto your email account. If it is with a short cut it could be "stale" so try using the Email button in the menu bar at the top of this page. If that works you can delete the "old" shortcut and make a new one.

Have you looked at the following link to see if any of that helps you.

https://community.bt.com/t5/Email/BT-Webmail-Work-Arounds/td-p/2353424

Have you tried using a different browser?

The best answer is to do as already suggested and use an email client.

You could of course leave BT Broadband but you will find that most ISPs no longer provide an email service so you would either need to use the BTMail Basic service which is similar to what you have or get a gmail account or some other free email service with all that that entails so if you are leaving BT purely because of the email web page you would be as well staying with BT and get a gmail account.

Re: Why is the new BT email website so poor and constantly crashing?

assybish10 — Tue, 05 Nov 2024 20:54:28 GMT

Thank you for the first genuinely helpful reply . I shall investigate your suggestions. I am on the latest version .... I do not wish to use a client as I have multiple accounts and also use Mailwasher .

The browser is fine .. it is BT that is the issue. I am unhappy with BT and their so called relative open reach. Our speeds are 12Mbps and BT don't care and haven't for years . So all of this is additive. I even have a large # of BT shares which I shall use to vote against the director and then dump the shares !

I have a Gmail account that I never use as it is rubbish , Gmail is by far and away the WORST email system ever! But thank you for a series of well reasoned comments .. greatly appreciated . I have a private business email that works fine on their independent server and I access on PC using outlook . I may use this and dump my personal email totally .

Re: Why is the new BT email website so poor and constantly crashing?

licquorice — Tue, 05 Nov 2024 21:10:17 GMT

If you have multiple accounts from multiple providers, a mail client is even more useful as all the accounts are together in one place.

I have about a dozen email accounts from 5 different suppliers all together in one place, Outlook 2010.

If you use Outlook for business mail why on earth don't you use it for all your other mail!

You appear to be judging mail systems by their web interfaces rather than their actual mail service.

Re: Why is the new BT email website so poor and constantly crashing?

Anonymous — Tue, 05 Nov 2024 22:33:27 GMT

@assybish10wrote:
I have a Gmail account that I never use as it is rubbish , Gmail is by far and away the WORST email system ever!

You must be using it wrong. It's been my only provider for over 10 years with zero issues.

Re: Why is the new BT email website so poor and constantly crashing?

assybish10 — Tue, 05 Nov 2024 22:39:58 GMT

I haven't changed the way I use it! It started when BT screwed up and changed their main website .. which is primary school level programming! Then altered the log in to email

Re: Why is the new BT email website so poor and constantly crashing?

assybish10 — Tue, 05 Nov 2024 22:41:37 GMT

Because lovely Microsoft are scrapping outlook 2101 for new outlook which is appalling and impossible to delete or block! So I am closing outlook in the next month .

Re: Why is the new BT email website so poor and constantly crashing?

licquorice — Wed, 06 Nov 2024 08:21:03 GMT

Microsoft are not 'scrapping' Outlook 2010. Support was withdrawn in 2020.

Re: Why is the new BT email website so poor and constantly crashing?

assybish10 — Wed, 06 Nov 2024 08:58:44 GMT

it regularly blocks emails from other providers and you don't even know they have been blocked . It blocked a whole server in one instance !

Re: Why is the new BT email website so poor and constantly crashing?

assybish10 — Wed, 06 Nov 2024 09:09:47 GMT

Microsoft have via Win 10/11 installed NEW outlook which blocks older outlook and directs all mail through itself. It also removes the existing calendar and replaces it with a useless "new" one. You CANNOT remove the "new" outlook and cannot prevent it installing! It is causing massive complaints and issues with IT savvy users and companies admins etc across the web. unless you gave win 8 or win 7 then you cannot keep older versions of outlook running ... it is nothing to do with "support" being withdrawn . It is linked to windows Mail your windows account .

Re: Why is the new BT email website so poor and constantly crashing?

gg30340 — Wed, 06 Nov 2024 09:45:31 GMT

@assybish10

Just to clarify, are you referring to Outlook.com webmail ie using a browser or Outlook the stand alone email client?

Re: Why is the new BT email website so poor and constantly crashing?

licquorice — Wed, 06 Nov 2024 11:16:20 GMT

@assybish10 The 'New Outlook' app and MS Outlook 2010 can sit happily side by side on a W11 PC.

You can use either individually or both together, they are entirely independent of each other and do not interfere with each other.

Re: Why is the new BT email website so poor and constantly crashing?

oldles — Sat, 09 Nov 2024 11:41:14 GMT

Assybish10, You hit the BT nail on the head, some startling 'excuses 'for the amateur BTmail code by people posted here, Must have been cheap and Asian. Go shoot me down if you like just know , I have been computer literate since DOS.3.6.

Re: Why is the new BT email website so poor and constantly crashing?

assybish10 — Fri, 13 Dec 2024 12:06:22 GMT

Spot on I am also .. the site is like a child used word press to write a piece of **bleep** for mobile phones and is a total fail with any decent browser on a real PC !

Re: Why is the new BT email website so poor and constantly crashing?

old_email — Sun, 15 Dec 2024 13:38:17 GMT

@assybish10wrote:
it regularly blocks emails from other providers and you don't even know they have been blocked . It blocked a whole server in one instance !

Exactly this. Why on earth can't senders that are not explicitly blocked at least go to SPAM?

And for those suggesting that there is no need to log in to access emails and to use a proper email client, how does one manage "Safe Senders" without going to webmail.

Finally, BT know our email addresses, why couldn't they advise that the way that logging into webmail has changed?

Amateurs.