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Webmail unable to access Drafts or save to Drafts

RSmith584 — Sun, 29 Dec 2024 17:32:32 GMT

Hi, is anyone else having problems accessing the drafts folder on BT email? Couldn't save to it. Restarted everything, now will not open at all! Using Firefox.

Re: Webmail unable to access Drafts or save to Drafts

gg30340 — Sun, 29 Dec 2024 18:47:02 GMT

No issues here.

Have you tried a different browser to see if it is a browser problem?

Have you tried clearing the browser's history and cookies?

Re: Webmail unable to access Drafts or save to Drafts

RSmith584 — Mon, 30 Dec 2024 10:36:46 GMT

Thank you for your reply. My Firefox settings clear cache cookies and history upon shutdown and restart. Ok can access on phone, but this is not where the work is. Searching the community pages, I see there was a similar issue resolved by 'robbiemac' 12th August 2021, so hence my question.

Re: Webmail unable to access Drafts or save to Drafts

licquorice — Mon, 30 Dec 2024 10:45:06 GMT

As you can access the folders on your phone and other folks haven't flooded the forum, I suspect the problem is local to you.

Did you try a different browser?

Not sure a three and a half year old problem has any current relevance.

Re: Webmail unable to access Drafts or save to Drafts

RSmith584 — Mon, 30 Dec 2024 11:54:24 GMT

we have confirmed this end on multiple machines

Re: Webmail unable to access Drafts or save to Drafts

licquorice — Mon, 30 Dec 2024 12:08:05 GMT

You still haven't answered the question regarding different browser, but hey ho.

Try disconnecting your hub from line for half an hour or so, this will give you a different IP address which in turn may lead to accessing a different server.