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Manage Email Accounts Link not working

flytothemoon — Fri, 10 Jan 2025 17:22:35 GMT

Hi - I have a couple of email accounts, and when I log in to my bt id and then manage email accounts link it does not work.

I used to log into my main email address (the one used for my bt ID), then from the top right click account / and then manage email address from there, but this is not working. I have not changed the main my bt id email account - is there a problem with the link.

https://www.bt.com/static/includes/account/email/account-information.html#

Many thanks.

Re: Manage Email Accounts Link not working

flytothemoon — Fri, 10 Jan 2025 17:33:04 GMT

I have sorted it: Sign into MY BT / Your Products/ scroll down to Emails / Click manage and it brings up the list of email accounts.

Re: Manage Email Accounts Link not working

gg30340 — Fri, 10 Jan 2025 17:36:25 GMT

The ability to do that was removed some time ago.

You need to log into each email account separately to access them or if you want to "manage" them you have to do that by logging onto your MyBT then going to You Products > Email, manage.

EDIT: Post crossed with the above post.